04-28-15 07:04 PM
26 12
tools
  1. Blackberryblade's Avatar
    Guys,

    I am just learning to use this thing and this morning it wouldn't turn on...took me 15 tries. Does this thing need to be sent in and fixed?

    Also how do I move all my photos and videos from the phone to my media card?

    I was pretty upset as I thought I might have lost all the pictures of my kids.

    Posted via BlackBerry Passport
    03-15-15 10:15 AM
  2. helalzone's Avatar
    Connect it to a pc or laptop and reload the current OS

    Helalzone
    03-15-15 10:27 AM
  3. Blackberryblade's Avatar
    Could this be the reason it won't turn on? (sorry just don't know about this stuff)

    Posted via BlackBerry Passport
    03-15-15 10:29 AM
  4. nhanken's Avatar
    Could this be the reason it won't turn on? (sorry just don't know about this stuff)

    Posted via BlackBerry Passport
    When you connect your phone to the computer via USB, does the computer recognize it?

    Posted via CB10
    03-15-15 10:35 AM
  5. Blackberryblade's Avatar
    I haven't yet connected to a computer...but will it connect if the phone won't turn on?


    Posted via BlackBerry Passport
    03-15-15 10:36 AM
  6. Blackberryblade's Avatar
    Meant since I have owned the phone I have never connected to the pc.

    Posted via BlackBerry Passport
    03-15-15 10:40 AM
  7. RoseBud68's Avatar
    Is the battery charged?
    03-15-15 10:47 AM
  8. Blackberryblade's Avatar
    It turned on now...not sure why. Battery is at 100

    Posted via BlackBerry Passport
    03-15-15 10:48 AM
  9. Blackberryblade's Avatar
    When I hook up to the pc do I use blend or link?

    Posted via BlackBerry Passport
    03-15-15 10:59 AM
  10. RoseBud68's Avatar
    I never turn the phone off. Plug the phone in at night and put it on Sleep mode.
    03-15-15 10:59 AM
  11. Blackberryblade's Avatar
    Is this a sign my power button might have an issue?

    Posted via BlackBerry Passport
    03-15-15 11:10 AM
  12. cobra16's Avatar
    it is possible but remove the back and put it back on making sure it closes all the way around. this happened to my z30 and it was because the back was not closed properly.
    03-15-15 11:18 AM
  13. RoseBud68's Avatar
    What did it do the first time you pressed the power button. The Red LED light should come on but it takes a few seconds before you see the BlackBerry name.
    03-15-15 11:20 AM
  14. Blackberryblade's Avatar
    When I pushed the button....nothing...no response...no lights

    Posted via BlackBerry Passport
    03-15-15 11:23 AM
  15. Blackberryblade's Avatar
    Cobra, I will give that a try.

    Posted via BlackBerry Passport
    03-15-15 11:28 AM
  16. Pdinos3's Avatar
    Wow. How about we show the OP how to transfer his pics from device to SD card before we tell him to reload his software.

    Open file manager
    Touch the bottom left three horizontal lines
    Select media card
    Then you will see folders named camera and photos and how many items in each folder
    You can either long press on a folder and select 'copy' and go back to device and paste it there, or you can go into the folder, long press a photo, select 'select more' and as you are selecting the items you want to move, the options will show up on the bottom bar, copy or move.

    Via CB10 PassportSQW100-1/10.3.1.2558
    03-15-15 11:30 AM
  17. Blackberryblade's Avatar
    Thanks for this info...really appreciate it.

    Posted via BlackBerry Passport
    Pdinos3 likes this.
    03-15-15 11:37 AM
  18. Blackberryblade's Avatar
    Pdinos3

    Once I have completed the transfer to my media card can I delete the stuff from the internal drive I copied over?

    Posted via BlackBerry Passport
    03-15-15 11:43 AM
  19. Pdinos3's Avatar
    Pdinos3

    Once I have completed the transfer to my media card can I delete the stuff from the internal drive I copied over?

    Posted via BlackBerry Passport
    Yes you can. If you 'move' the item it will also remove the item from device.

    Via CB10 PassportSQW100-1/10.3.1.2558
    03-15-15 11:55 AM
  20. Blackberryblade's Avatar
    I copied and pasted....thanks man. Had I lost those pics I would have been crushed. I have some pretty big health problems and my kids are my life.

    Posted via BlackBerry Passport
    03-15-15 12:01 PM
  21. Pdinos3's Avatar
    Usually the first time open the camera app, it asks you to save all photos to media card. Did that not come up?

    Via CB10 PassportSQW100-1/10.3.1.2558
    03-15-15 12:10 PM
  22. Blackberryblade's Avatar
    It come up and I decided to use the internal storage. I didn't anticipate something like this. In hindsight I should have chosen the media card

    Thanks again for saving my bacon.

    Posted via BlackBerry Passport
    03-15-15 12:15 PM
  23. Blackberryblade's Avatar
    Gotta love the good folks on this site...very helpful and very patient...thanks to everyone.

    Posted via BlackBerry Passport
    WD-YA7YA likes this.
    03-15-15 12:20 PM
  24. EvEr34's Avatar
    Same thing happened to me yesterday. nothing worked unit I did a reset using the volume up/down. Its almost as if the phone was on but the screen did not want to light up.
    03-15-15 12:21 PM
  25. ysyysy's Avatar
    My phone does not turn on. I have tried several times key button and volume down and up but still not working. Have tried to connect to mac but it does not recognise it. Any idea what to do. Any help would be appreciated.
    04-28-15 04:17 PM
26 12

Similar Threads

  1. Sachesi 2.0 on Mac does not autodetect
    By MGO in forum BlackBerry Passport
    Replies: 12
    Last Post: 04-27-15, 07:51 PM
  2. Is it possible to play Dragon Nest Labyrinth on blackberry?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 03-22-15, 05:22 AM
  3. Does Share -It work on BlackBerry
    By Samson Praneeth in forum BlackBerry Z10
    Replies: 4
    Last Post: 03-16-15, 03:17 AM
  4. Why low ringer volume on Q10 10.3.1.1581 and to fix?
    By CrackBerry Question in forum Ask a Question
    Replies: 3
    Last Post: 03-15-15, 01:16 PM
  5. Replies: 1
    Last Post: 03-15-15, 09:52 AM
LINK TO POST COPIED TO CLIPBOARD