Passport Wont restore

hello please help,

I did a full back up of my bb passport, reloaded the software (security wipe) and then updated to the latest software.
now, I have gone to restore my back up and it says 'there are no items available to transfer'!!

Although above in the box, I can see my 3 backup files, but cant do anything. the restore button is greyed out :-(

Please help as this is very frustrating

Attachment 366776

If you backed up with Link, make sure that Link is updated first.

Posted from my Passport

You are using the same BBID?

Will it let you select Custom Restore?

Are there any updates available for either the phone or LINK?

I might try using LINK to do a Factory Reset.

Also I think before someone suggested uninstalling LINK, rebooting and then reinstalling LINK (using the very latest from BlackBerry)..

Originally Posted by littlebuff

If you backed up with Link, make sure that Link is updated first.

Posted from my Passport

Yes, Link program is the latest version. Still does not restore from backup. :(((

Originally Posted by Dunt Dunt Dunt

You are using the same BBID? Yes

Will it let you select Custom Restore? Yes, Still does not restore from backup

Are there any updates available for either the phone or LINK? No any updates available :(

I might try using LINK to do a Factory Reset. I've tried it. Still does not restore from backup

Also I think before someone suggested uninstalling LINK, rebooting and then reinstalling LINK (using the very latest from BlackBerry)..