1. Cody Salter's Avatar
    Hopefully you have some suggestions....

    My passport stopped connecting to the 4G/3G/2g networks four days ago. LTE works most of the time. If I try to call, it drops when it connects to 4G then goes no service, or emergency call only.

    I got my Sim changed and im with Rogers. They think it's a phone issue. I restored software and reset device with a new OS and that didn't work.

    I've had rogers reset network settings.

    Any ideas? It just won't detect 4G networks anymore. I attached some pics of the settings.

    Passport won't connect to 4G-img_20160904_190238.png
    Passport won't connect to 4G-img_20160904_190212.png
    Passport won't connect to 4G-img_20160904_190151.png
    Passport won't connect to 4G-img_20160904_190142.png

    Posted via CB10
    09-04-16 08:03 PM
  2. mofoahh's Avatar
    First, LOL to that WIFI SSID.
    Could be many factors, lets try... Rogers APN.
    Rogers Network issue? But I am leaning more towards Rogers APN settings.
    Does this happen everywhere you go?
    09-04-16 10:01 PM
  3. Cody Salter's Avatar
    Yes happens everywhere. I live in Calgary, a major city so no reception issues. Tried changing apn but the problem is it can't even see the 4g network. The only network it sees is LTE from rogers bell and Telus. But nothing on the other bandwidths.

    I'm rattled!!!

    Posted via CB10
    09-04-16 11:58 PM
  4. Cody Salter's Avatar
    My 2.4 WiFi is Pretty Fly for a WiFi lol

    Posted via CB10
    09-04-16 11:58 PM
  5. mofoahh's Avatar
    My 2.4 WiFi is Pretty Fly for a WiFi lol

    Posted via CB10
    lol, ok try going to 4G & 3G & 2G or 4g lte &4g/3g for network mode. It seems like whenever you select 4G LTE &4g/3g/2g mode it will always go for LTE instead.

    How did you restore your OS? Through the computer or you simply did a wipe on your phone?
    09-05-16 10:53 AM
  6. Sergey Lekomtsev's Avatar
    Change SIM
    09-05-16 12:20 PM
  7. Rendergroup's Avatar
    Don't feel bad, my passport from day 1 refuses to connect in 4G, I pay a service that I can't use. :/

    Looking for a new phone already.

    Posted via CB10
    09-05-16 02:48 PM
  8. robsteve's Avatar
    I just did a quick Google. Could it be related to the Mobilicity take over by Rogers which looks like stared rolling out with network changes in late August. Perhaps you phone is not working with the new combined Mobilicity/Rogers network.

    If you got the phone from Rogers and they are sure it is not a provisioning problem with your SIM, they may have to get BlackBerry to trouble shoot it. Just guessing that it may need a new radio file or what ever file is used by the phone to look up the carrier IDs, compare them to the SIM provisioning and see if the phone is allowed to connect to them.

    Posted via CB10
    09-05-16 04:33 PM
  9. polytan02's Avatar
    How old is your phone ?

    My Passport died unexpectedly with the same issue as you. The sim slot un-soldered by itself.

    Only solution : take it apart, remove the dead sim slot and re-solder another slot.

    Posted via CB10
    09-05-16 05:17 PM
  10. mofoahh's Avatar
    I think robs explanation makes more sense.

    Posted via CB10
    09-05-16 10:57 PM
  11. Cody Salter's Avatar
    Update. Tried my Sim in my girlfriends iPhone and it worked. Her Sim in mine and it didn't work.

    LTE only works when moving around the city and often will roam.

    My phone is out of warranty now and rogers doesn't sell them anymore.

    And I always brag about my phone being so awesome and now my phones an expensive paperweight haha

    Posted via CB10
    09-05-16 11:40 PM
  12. Cody Salter's Avatar
    I got it in may 2015 apparently but was replaced for warranty with blackberry care in January 2016 as I took it scuba diving in cuba lol so it was probably refurbished

    Posted via CB10
    09-05-16 11:43 PM
  13. mofoahh's Avatar
    try flashing OS radios, experiment with leaked OS, but a word of advice. Once you flash you CANNOT go back to 10.3.2 and you will have your PIN number on all four corners of your screen.
    09-06-16 06:30 PM
  14. mofoahh's Avatar
    09-06-16 06:32 PM

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