08-11-16 06:14 PM
36 12
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  1. hec666's Avatar
    Hello fellow passport users:

    I just recently acquired a passport and i am having problems connecting to my wifi; the device is toggleling wifi on and off constantly not allowing for the connection to my wifi to be completed, i have all my other BB devices connecting with no issues so i know its not my router.

    I have update the OS and i am on 10.3.1.2267 , every other connection looks good, cell,nfc,bt....i am afraid something is phisically wron but i am hoping that is not the case.

    I have searched the forums but cant seem to find any posts with similar issue.
    Any ideas?
    02-25-15 11:52 AM
  2. anon(9208252)'s Avatar
    I would probably go to this thread, load the file via sachesi and it might fix your problem,

    http://forums.crackberry.com/bb10-le...-only-1000622/
    02-25-15 12:00 PM
  3. thymaster's Avatar
    Have you tried narrowing down your problem by testing out your wifi connection at other locations not just at home. Try connecting at your friends house and in a public place to be sure that it's not hardware related.
    02-25-15 12:50 PM
  4. hec666's Avatar
    thymaster, no i have not attempted that as of yet; but will do that next . thanks!
    02-25-15 02:07 PM
  5. hec666's Avatar
    WITHDRAWL....i will read thru the thread and if it address wifi issuesi will load it up..thanks!
    Chris Chin likes this.
    02-25-15 02:08 PM
  6. hec666's Avatar
    i have loaded up the patch to 10.3.1.2480 ; and the problem persists; I have not had the chance to go anywhere else to test other wifi networks; but i am sure it will fail as the i can visibly see the wifi on/off togle every 3 seconds
    02-25-15 02:47 PM
  7. anon(9208252)'s Avatar
    For now try toggling on and off airplane mode,

    this is Thurask os archive and most every one is there,

    https://drive.bitcasa.com/send/6tMMp...3dTocYhTwQn6io
    02-25-15 02:50 PM
  8. anon(9208252)'s Avatar
    Also if you can't fix it with a radio file, maybe it's the settings on your WiFi.

    Posted on the best phone on the planet. Passport SQW100-1/10.3.1.2267
    02-25-15 02:53 PM
  9. hec666's Avatar
    so far i have tried 2 different radio files; 10.3.1.2268 and 10.3.1.2249 and same behaviour
    02-25-15 05:22 PM
  10. zeroti's Avatar
    I know I'm late but I've had the same issue when my wifi was briefly turned off. After I started the service again my phone toggled to other wifi profiles in my list because mine wasn't stable. It is stable now and the toggling has stopped but the problem could have been avoided if we could limit the list of wifi profiles our phone chooses from. Anyone know how to do this?
    02-25-15 05:44 PM
  11. anon(2325196)'s Avatar
    Mine doesn't and never has. Running the OS it came out of the box with. If you're having 'unbearable' problems with a leaked OS, then don't run leaks and go back to the regular OS until there is something available to solve these problems. Or, wait, maybe the crackberry community IS the BlackBerry OS testing environment, in which case - carry on.

    Posted via CB10
    02-25-15 06:10 PM
  12. hec666's Avatar
    i am having ths issue with original OS ; as well as with every upgrade i have done; i will be in a few minutes reseting to factory thru Link and see what happens. thanks and i will keep you all posted
    02-25-15 07:37 PM
  13. hec666's Avatar
    Update:

    Last night i wiped device and did a factory reset thru BB Link...OS loaded thru Link 10.3.1.2267. Problem persists and I am still uanble to connect to WIFI at home or at Work. this rules out my home wifi router. So at this point is pointing to a hardware issue with my PP.

    challenge is that it I bought this thru craigslist...which means no support from BB; Any one have any experiencing in getting BB repair service even if I have to pay for it?

    Thanks
    02-26-15 09:27 AM
  14. anon(9208252)'s Avatar
    You should still be able to send it back for service through your provider.

    Posted on the best phone on the planet.
    02-26-15 09:43 AM
  15. hec666's Avatar
    WITHDRAWL...I currently dont have a carrier that i am using with the PP, bought it to prepare to make the switch from Sprint to T-Mobil; So not sure how can i get support from carrier.
    02-26-15 09:50 AM
  16. anon(9208252)'s Avatar
    WITHDRAWL...I currently dont have a carrier that i am using with the PP, bought it to prepare to make the switch from Sprint to T-Mobil; So not sure how can i get support from carrier.

    Just call one and ask if they can send it in for you,
    02-26-15 10:04 AM
  17. hec666's Avatar
    So i have reloaded the OS and no change so obviously something else going on; I have downloaded autoloader 10.3.0.1154 and will do that once i get home to see if i see any change;

    i did look at the WIFI logs and see the fowling repeating:

    CTRL-EVENT-DRV-SCAN-REQ

    Nothing else on the logs but that entry over and over.
    02-27-15 04:20 PM
  18. anon(9208252)'s Avatar
    So i have reloaded the OS and no change so obviously something else going on; I have downloaded autoloader 10.3.0.1154 and will do that once i get home to see if i see any change;

    i did look at the WIFI logs and see the fowling repeating:

    CTRL-EVENT-DRV-SCAN-REQ

    Nothing else on the logs but that entry over and over.

    Have you tried loading the passport fix i posted above yet. it really does help the phone, just make sure your on 2267 first.
    02-27-15 07:17 PM
  19. hec666's Avatar
    Yes I loaded the patch that you suggested and still no go.

    Also modified my home wifi router to open and g mode; and still nothing. At this point I am starting to get discouraged that is faulty hardware and that it's hopeless.

    Posted from the Q10, because glass just doesn't cut it.
    02-27-15 08:18 PM
  20. anon(9208252)'s Avatar
    Yes I loaded the patch that you suggested and still no go.

    Also modified my home wifi router to open and g mode; and still nothing. At this point I am starting to get discouraged that is faulty hardware and that it's hopeless.

    Posted from the Q10, because glass just doesn't cut it.
    And you had no problems before you did the update correct,
    02-27-15 08:20 PM
  21. hec666's Avatar
    Since I acquired the device I have not been able to make a wifi connection; So for me it has never worked.

    Posted from the Q10, because glass just doesn't cut it.
    02-27-15 08:31 PM
  22. anon(9208252)'s Avatar
    Well that sucks man, sorry I couldn't help.

    Posted on the best phone on the planet.
    hec666 likes this.
    02-27-15 08:35 PM
  23. hec666's Avatar
    WITHDRAWAL n no worries, I appreciate your help

    Posted from the Q10, because glass just doesn't cut it.
    02-27-15 08:56 PM
  24. Sallem's Avatar
    Check out your router's sitting for what frequency it has been using, 2.4 or 5 ghz. And set your Passport to 2.4 Ghz


    Posted via CB10
    02-27-15 08:59 PM
  25. hec666's Avatar
    Sallem, I have set my router to 2.4 and also the settings on my passport ; no luck with thats.

    Appreciate the suggestion.

    Update:

    I open a case with Blackberry thru webportal; they responded last night with:

    "Thank you for contacting BlackBerry Technical Support. We are pleased to assist you.

    My apologies for that inconvenience. This is a software related issue and our development team is currently working on a resolution. We have created INC000027977597, and I will be monitoring this for you. As soon as we have an update, I will contact you. "


    I really hope it's true and it is only a software issue.

    I will keep updating as I receive information ; hope this thread benefits others that might be in the same boat.

    Thanks everyone that has taken the time to contribute.

    Posted from the Q10, because glass just doesn't cut it.
    02-28-15 10:01 AM
36 12

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