1. Manish Chaudhary's Avatar
    I got my passport device today and have spent nearly entire day to set it up. I was on z30 before.

    It is driving me crazy so thought I will ask here.
    Problem is when I hold the device in hand, all screen gestures function just about okay. However, if I place the device on a flat surface some parts of the screen do not respond at all. I am not able to start any app when phone is not in hand.

    Please advise if I am missing anything that I should be doing to correct it.

    Also, I have tried BBVE display test and not able to fill the whole screen green when device is lying on a flat surface.

    Posted via CB10
    12-17-14 12:47 PM
  2. matorix's Avatar
    Use your warranty.

    Sent from my Q5 using Tapatalk
    12-17-14 12:56 PM
  3. Spawn12's Avatar
    I'd send it back for a replacement, seems faulty to me. Have you restored any data/backup from your z30?? If so that could be your issue, which in that case wipe the phone and see if the issue persists. If it does then it's faulty so send it back.

    Posted via CB10
    12-17-14 01:57 PM
  4. Peter Johnson4's Avatar
    The unit is a dud. Send it back.

    Posted via CB10
    12-17-14 02:14 PM
  5. Manish Chaudhary's Avatar
    No. I didn't transfer any data from previous phone. I tried wipe, factory reset etc.

    Thanks guys. I will order a replacement. It has been a painful day. Hope the replacement will bring some love back...

    Posted via CB10
    12-17-14 02:40 PM
  6. nah.uhh's Avatar
    I realized the same thing fresh out of the box but seems to have gone away, possible with my os update or maybe playing with advanced interaction or battery saving mode

    PassportSQW100-1/10.3.1.1154
    12-17-14 03:10 PM
  7. Manish Chaudhary's Avatar
    Update: after leaving the phone on charge for its first night, screen appears to be normal today and is functioning well. This is so weird as apart from overnight charging, I didn't make a single change to any setting whatsoever.

    Posted via CB10
    12-18-14 06:29 AM

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