1. Susan Parker's Avatar
    Hi, wonder if anyone can help.

    I was notified about a new PP software update. Not only did it restore my PP to factory settings, meaning I lost all of my customisation not to mention downloaded and paid for apps, it has also screwed up the syncronisation for Outlook too. I can syncronise Diary entries from Outlook but the Contacts won't syncronise. It has only copied across 2 contacts, not the rest.

    Does anyone have an answer to this.

    Also if you download and pay for apps, can you get them back again without paying all over again? I lost several some costing a few quid.

    Many thanks
    01-19-16 03:10 PM
  2. altijdzwart's Avatar
    Hi Susan,

    Is it an Outlook exchange account?

    Concerning the apps you bought, no need to worry.
    If you use the same Blackberry ID account you can download the software from the store without paying for it again.
    01-19-16 05:03 PM
  3. Susan Parker's Avatar
    Yes it is Outlook. It is still not working.
    01-19-16 05:04 PM
  4. altijdzwart's Avatar
    Ok Outlook. Did you add a work account?
    01-19-16 05:09 PM
  5. Susan Parker's Avatar
    No. I have never had a problem before now. The syncronisation worked perfectly under the old OS. Now I've updated it, it won't do it anymore.
    01-20-16 02:51 AM
  6. altijdzwart's Avatar
    Did you check the setting in your contact folder?
    You have an option to show all contacts, but also local contacts, or contacts pacific from an Account.

    Other option is to download the software :

    Good luck
    01-20-16 09:22 AM
  7. Susan Parker's Avatar
    In the end I removed Link and Blend and then restarted the computer to get rid of them completely, as instructed. Then I just attached the phone by USB to the computer and downloaded them both again from the link you gave me above. The Outlook contacts sync and calandar syn are both now working fine. Why it didn't before, I have no idea. I guess I will never know.
    01-22-16 04:35 PM
  8. altijdzwart's Avatar
    Congratulations !!

    Glad to hear you are up & running again.
    It's always a good idea to download and install Link and Blend again after an OS update.
    01-23-16 09:10 AM
  9. ubizmo's Avatar
    I've also just noticed that new contacts are not getting synced to my outlook.com account, on .2876.

    I wonder if reverting to the 2813 contacts file is necessary.

    Edit: hard reset fixed it.
    Last edited by ubizmo; 01-23-16 at 12:37 PM.
    01-23-16 10:13 AM

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