1. mark1914's Avatar
    My passport has been stuck in Security Wipe since Friday. I've tried the hard reset by holding both the up and down plus power button three times. It gets to about 98% and doesn't go any further. Before I bought it did work fine. I made a call from it and saw it working. After he started the wipe it has been stuck.
    09-13-15 09:02 AM
  2. tfitzpat03's Avatar
    I had the same problem earlier this week. I plugged it into link and reset the phone until it showed an error message on the blackberry. Then from link, I had the choice to reload the latest OS back on it which I did. Problem solved. I have tried to do security wipes on both the z10 and the Passport with no success. I will never it again.

    Posted via CB10
    09-13-15 09:12 AM
  3. mark1914's Avatar
    Thanks. I'll do this on my PC when I get to work.
    09-13-15 09:19 AM
  4. santhoshmanikandan's Avatar
    Same happened to me yesterday. For 20 hours it was stuck in 100%. What I did is that, I pressed both the volume keys and pressed the power button. After sometime you will see BlackBerry. Release the power button alone( volume buttons should be still pressed) . You will see a yellow exclamation mark with some bberror. Just reload new os with BlackBerry Link or autoloader. I got this solution from support forums.

    Posted via CB10
    mark1914 likes this.
    09-13-15 09:21 AM
  5. crowning73's Avatar
    I tried BB Link but won't connect, so I tried with autooader butnow the phone is stuck with the black screen "Blackberry" and won't go anywhere from there. Pls help on how to get my phone back.
    12-25-17 12:58 PM

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