1. ra2600's Avatar
    Updated to new 10.3.3 no problem. Phone is now in an infinite loop on the loading screen. Has this happened to anyone else? It's under warranty, only a little over a month old so I am OK. Never had an issue before.
    12-05-16 11:36 PM
  2. DiegoV_G's Avatar
    You can always download the OS in your PC and install it via usb

    Posted via Passport SE
    ra2600 likes this.
    12-06-16 03:35 AM
  3. evodevo69's Avatar
    Update us OP on what happens

    #whatisclassic
    ra2600 likes this.
    12-06-16 08:11 PM
  4. aiharkness's Avatar
    If you have a microSD card installed, remove it and see what happens. Go ahead and remove SIM as well. If device boots, figure out whether it is microSD or SIM that is the issue and go from there.

    Next step is see if you can reload the OS. Maybe the OS install just went sideways for some reason. Do a clean OS reload and test before you restore and load apps.
    ra2600 and andy957 like this.
    12-07-16 03:27 PM
  5. ra2600's Avatar
    I called the warranty department and sent them a picture of the device. Since I have both software and hardware issues sending a replacement device is a no brainer.

    I had great service and kind reps. I discovered that they will put a $260 hold to send out a replacement passport SE which seems steep.
    12-07-16 05:00 PM
  6. ra2600's Avatar
    The first thing I did was take out the SD card and sim. I did try Bb link, with no success but I may try again before sending it off. Mainly because the phone is awesome and this is an inconvenience.
    12-07-16 05:07 PM
  7. ra2600's Avatar
    Seems like this way it's more stable than OTA updates
    12-07-16 05:08 PM
  8. JeBe4's Avatar
    I called the warranty department and sent them a picture of the device. Since I have both software and hardware issues sending a replacement device is a no brainer.

    I had great service and kind reps. I discovered that they will put a $260 hold to send out a replacement passport SE which seems steep.
    That's not 'steep,' that's more than likely 'cost' which in turn tells me they were being sold at $30profit recently, but since have gone up to $399 for an SE on BlackBerry website

    Posted via CB10
    ra2600 and andy957 like this.
    12-07-16 08:47 PM
  9. ra2600's Avatar
    I bought my SE for the 299 price, good point.
    12-07-16 08:49 PM

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