09-04-16 06:49 PM
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  1. Jack1192's Avatar
    Hello CrackBerry! I've been having overheating issues in the top right and extreme battery drain problem with my 3 day passport silver edition.

    I've tried resetting, restarting, restoring, security wiping, setting as new phone.

    I switched from a Q10. I've installed the same set of apps. My Q10 battery drain was normal for its battery size.

    I don't have Skype or Kindle on my phone.

    I've tried switching of run when minimized but to no avail.

    I'm running the latest software version available. 10.3.2.2836.

    Please help me. I really want to enjoy my passport but these issues won't let me.

    I've seen other users post a screen shot of device monitor showing 12 hours remaining 30% battery while my passport drained 20% within 2 hours this morning.

    Posted via CB10
    01-09-16 08:29 PM
  2. Jack1192's Avatar
    Passport silver edition overheating and battery problems-img_20160110_100032.png
    Passport silver edition overheating and battery problems-img_20160110_095644.png
    Passport silver edition overheating and battery problems-img_20160110_095638.png

    Posted via CB10
    01-09-16 08:30 PM
  3. deepu997's Avatar
    I am also faced the same issue on my PP SE. After 1 week or 10 days it was settled for me.

    Posted via CB10
    01-09-16 09:15 PM
  4. Jack1192's Avatar
    I am also faced the same issue on my PP SE. After 1 week or 10 days it was settled for me.

    Posted via CB10
    Was it settled automatically? Did you do anything different? Did you have extreme heating in the top right corner as well?



    Posted via CB10
    01-09-16 09:33 PM
  5. GusBandicoot's Avatar
    This happened to me on my Q10 before after software updates. I think it where there lots of things updating and settling down in the background. I would be patient be panicking

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 02:48 AM
  6. ariens's Avatar
    Hi I'm also experiencing the same issue with my battery. I have synced two mail accounts facebook and normal usage. But I get only a day charge while others boast for 2.5 day battery backup after single charge..this is the screen shot of battery usage.

    Posted via CB10
    01-10-16 03:10 AM
  7. GusBandicoot's Avatar
    Don't see it....

    Is it a new phone or newly updated?

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 03:12 AM
  8. ariens's Avatar
    Why I'm not able to attach the screenshot???

    Posted via CB10
    01-10-16 03:14 AM
  9. Jack1192's Avatar
    This happened to me on my Q10 before after software updates. I think it where there lots of things updating and settling down in the background. I would be patient be panicking

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    Alright I'll try to be patient about it... it's just that I haven't experienced such issues with other phones before. This is my second BlackBerry OS10 device after the Q10 and I don't recall having such issues with that one.

    There was a software update the moment I set up my phone, hopefully it will settle down soon. Typing on this 3-row keyboard is easier than I thought and I wouldn't want to switch back to the Q10 because of overheating and battery life issues.

    Posted via CB10
    01-10-16 03:25 AM
  10. Jack1192's Avatar
    Hi I'm also experiencing the same issue with my battery. I have synced two mail accounts facebook and normal usage. But I get only a day charge while others boast for 2.5 day battery backup after single charge..this is the screen shot of battery usage.

    Posted via CB10
    I have 3 mailboxes synchronized but no one Facebook account. I really envy those getting long battery with their passport. Mine barely lasts 10-12 hours on a full charge.

    Hope our issue gets resolved thru an update or thru the settling down thing as others have mentioned. It's kind of a relief to know that I'm not alone with this issue on the passport silver edition.

    Posted via CB10
    01-10-16 03:28 AM
  11. GusBandicoot's Avatar
    Yeah I'm on day 2 with the ppse, as you said keyboard isn't as bad as other have made out but I'm not as quick on this yet - I was a Q10 Pro though.


    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 03:29 AM
  12. Jack1192's Avatar
    Yeah I'm on day 2 with the ppse, as you said keyboard isn't as bad as other have made out but I'm not as quick on this yet - I was a Q10 Pro though.

    Just realised that I'm not getting email notification sounds - all the others are fine

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    Wow! I just realized the exact same thing, I'm not receiving email notification sounds even though the sound profile is normal.

    Yeah the keyboard is clicky with excellent feedback. The key size is kinda perfect too. I'm making a few typos though, still in transition from the Q10 four row QWERTY to this space bar in the middle.

    Hope our battery and overheating issues settle down.

    Posted via CB10
    phoenix55 likes this.
    01-10-16 03:36 AM
  13. GusBandicoot's Avatar
    Just solved the alert issues - settings notification select profile then customise app

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 03:40 AM
  14. BerrySoul's Avatar
    I get 2.5 days of battery life on my Passport SE. I am so happy with my Passport with sw. Release v. 10.3.2.2836

      
    01-10-16 04:00 AM
  15. Jack1192's Avatar
    Could you guys post a screen shot of your battery usage please. Thanks.
    Passport silver edition overheating and battery problems-img_20160110_183514.png

    Posted via CB10
    01-10-16 04:36 AM
  16. GusBandicoot's Avatar
    Passport silver edition overheating and battery problems-img_20160110_103800.png

    Only since this morning but almost constant use. Mixture of youtube, games, browsing, messaging etc etc

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 04:39 AM
  17. Jack1192's Avatar
    I get 2.5 days of battery life on my Passport SE. I am so happy with my Passport with sw. Release v. 10.3.2.2836

      
    Wow you're a lucky passport owner. How I wish I could get similar usage on my device as well.

    Could you tell more about your daily usage patterns and the applications you have installed and use.

    Posted via CB10
    01-10-16 04:48 AM
  18. Jack1192's Avatar
    Click image for larger version. 

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    Only since this morning but almost constant use. Mixture of youtube, games, browsing, messaging etc etc

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    Similar results to mine... very disappointing.

    Posted via CB10
    01-10-16 04:49 AM
  19. GusBandicoot's Avatar
    Only had mine since around 4pm yesterday though. I'd expect it to get better

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 04:50 AM
  20. Jack1192's Avatar
    Only had mine since around 4pm yesterday though. I'd expect it to get better

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    I had mine since January 7 but my last security wipe was last night as well.

    Posted via CB10
    01-10-16 04:54 AM
  21. ariens's Avatar
    I'm using this device for over a month now...no issues with the performance...but I wish I could get 2 days charge with single charge..can it be because the signal is fluctuating in my office area???

    Posted via CB10
    01-10-16 05:00 AM
  22. Jack1192's Avatar
    I'm using this device for over a month now...no issues with the performance...but I wish I could get 2 days charge with single charge..can it be because the signal is fluctuating in my office area???

    Posted via CB10
    So you are getting a full day? Could you please post a screen shot of your battery usage.

    It could be due to the poor cellular network, but I wouldn't bet that it will cause the battery life to be cut in half.

    Posted via CB10 8520 > 8900 > 9780 > 9900 > Playbook > Q10 > Passport silver edition
    01-10-16 05:11 AM
  23. Narhim's Avatar
    Few things that likely play a role in your battery drain:

    1) it is known that BlackBerry 10-Smartphones have an increased battery drain in the first days (up to a week in my experience with SE) after an OS update or even after buying the phone and starting it for the first time. The OS optimises things in background, you will see things downloading, email sync etc.

    2) the email settings are 'oversyncing' your accounts, or one of the accounts is acting weird. Does not seem to be the case with you, the PIM would tell you.

    3) android apps may also act weird after an install or update. Does not happen often, but sometimes it does, especially if new permissions are wanted from new install. Don't know what happens but android player will start acting weird and drain your battery.

    4) android player from 2836 caused battery drain in my case. It is known that when installed the newest os, the AP does not allow to delete android apps anymore. It also may reduce battery life. I recommend flashing the 2813 version of Android player. You can find the detailed description in the 2836 thread.

    Posted via CB10
    01-10-16 05:42 AM
  24. GusBandicoot's Avatar
    Mine also got very hot yesterday during charging, device switching, software update etc etc... absolutely fine today though

    Posted via CB10 - 9900 -Playbook- Q10 - Passport SE
    01-10-16 11:18 AM
  25. deepu997's Avatar
    It is not related to OS update. It will settle after 1 week.

    Posted via CB10
    01-10-16 11:42 AM
80 123 ...

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