Passport Shop BlackBerry - OS don't update

I get a Blackberry Passport from Shop BlackBerry and it is still on OS 10.3.0.1154.

...No problem if will check for Updates ...Naaahh

Since I get it (around 12 day ago) I always get that message
"The update server is temporarily unavailable. Please try again later."

Attachment 360017

I also try updating when connecting to BlackBerry Link,.. no more luck

I did try Sim out, reboot, check update. Turn off, sim in, reboot, recheck ...Nahh!!! still unavailable.

Also wondering why Software Release: No information available
Attachment 360018

Running over Bell in Canada (Montreal area)

Same issue when trying to update from the web from :
BlackBerry - Software Updates - New Update Software for BlackBerry Smartphones - Canada

In French.. but that is saying the same thing here
"An error append during the updates of our software"
"The update server is temporarily unavailable ..."

Attachment 360019

Similar result from global.blackberry.com/software site. But the message vary here.

"The application loader was unable to connect to your device. Repeat the upload process, reconnect your device and try again."

Pull your sim out and hit software update....

Posted via CB10

I tried it many times.. That is changing nothing

Mines only a week old, they came with 10.3.1 and as soon as they powered up they updated to 10.3.2.440. Try no sim power off then on while plugged in via charger.

Posted via CB10

Hey , I've had that same issue before. I'm afraid you'll have to reload your device software through BlackBerry link.

I'm also guessing your BBM never connects too.

This was the only solution. A security wipe doesn't help, nor will an autoloader. You have to reload through BlackBerry link.

You cannot restore a backup after that, unfortunately. Otherwise you'll have the same problem. Try to backup your contacts and calendar to a cloud or to your desktop but not through BlackBerry link.

Attachment 360037

It keeps telling me I have the current OS! AT&T has released the new OS a new unlocked device should also have it, what happening?

Posted via CB10

use link.

Thanks
I just reload the device thru BlackBerry Link, and a software update pop up right away after its first reboot.
It now loading up OS 10.3.2.440 [1.4Go]

I don't mind much about the backup concern you mentioned above. Other then my text messages, everything else is either from Exchange server, cloud services or onto my SD card. When you are dealing with around 1500 complete contacts info,... you are not relying on keeping it only onto a mobile device.
More then that my other devices have all these data live and up to date, just fully back-up.

Just a note here.
On the OS update screen it is said the following:

"Cette mise � jour logicielle est obligatoire"
-> This software update is mandatory