- The security wipe failed immediately. Now the device shows Error 10-0015 which basically links to an article about re-installing the OS via Blackberry Link.
Unfortunately Blackberry Link and Sachesi both fail to recognize the device now. Is there any other way to reload the OS?yyz321 and northsixty like this.10-08-15 04:12 PMLike 2 - Mine restarted several times today, for no reason whatsoever... I don't know what's wrong
Posted via CB1010-11-15 03:42 PMLike 0 -
-
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I ended up starting fresh as some of the apps kept reporting failed signed in in the hub. I didn't notice any automated reboots so far.
Anyone having reboots, please try whether the same occurs when you start off with a clean phone, ie no restores using BlackBerry Link etc, before worrying about hardware issues.
Posted using Silver PassportSQW100-4/10.3.2.263910-12-15 04:41 PMLike 0 - I haven't had a random reboot in a while. Hoping it was just a fluke and nothing serious. This Passport costs a lot of money and better not brick on me.
Posted via my Awesome Red Passport running on T-Mobile Unlimited Data. SQW100-1/10.3.2.263910-12-15 05:57 PMLike 0 - I only had one reset that happened when I did a restore using a backup.
I ended up starting fresh as some of the apps kept reporting failed signed in in the hub. I didn't notice any automated reboots so far.
Anyone having reboots, please try whether the same occurs when you start off with a clean phone, ie no restores using BlackBerry Link etc, before worrying about hardware issues.
Posted using Silver PassportSQW100-4/10.3.2.2639
First device I heard a *crack like a static shock or electrical sparking sound.
Second device also randomly had a loud noise come through the earpiece similar to BlackBerry Protect. Powered down the device and after rebooting the device, it started heating up without using the phone.
I ended up purchasing an original Passport. New device, no restore and no issues yet. The phone came out of the same factory as my previous device (Mexico 6) but was built in January 2015 instead of August 2015.
Posted via CB1010-12-15 06:52 PMLike 0 - Well, I finally managed to get my Passport SE to boot. I had to try a few different computers but one finally recognized it and let me reload the OS.
The good news is my hub and BBM are functional again. The bad news is it has rebooted several times in the past few days, although not as often as it used to.
It's kind of random but certain things always trigger it. For example streaming an Internet radio station or watching a youtube video will cause it to happen within about 10 minutes. My little Q5 has never crashed doing that stuff.
I probably should send it back but I hate dealing with that stuff, and I hate being without a phone, so I'll see how it goes from here.
I'm not sure about the production date, it says "PRD - 62121-001" and yes, Mexico 6.10-12-15 10:38 PMLike 0 - Well, I finally managed to get my Passport SE to boot. I had to try a few different computers but one finally recognized it and let me reload the OS.
The good news is my hub and BBM are functional again. The bad news is it has rebooted several times in the past few days, although not as often as it used to.
It's kind of random but certain things always trigger it. For example streaming an Internet radio station or watching a youtube video will cause it to happen within about 10 minutes. My little Q5 has never crashed doing that stuff.
I probably should send it back but I hate dealing with that stuff, and I hate being without a phone, so I'll see how it goes from here.
I'm not sure about the production date, it says "PRD - 62121-001" and yes, Mexico 6.
Posted via CB10northsixty likes this.10-12-15 10:58 PMLike 1 - Send a support request to [email protected], include your PIN, where you bought it, and when. They're all under warranty. You'll get a ticket number, they will contact you and have you send logs from the Help app under your BlackBerry email address and support ticket number. They're actually good about this, and will probably swap ot out if they see the problem and can't fix it. You won't be without a phone.
Posted via CB10
Can you confirm if this technical support email is strictly for devices under warranty? Do you know if they offer technical support for devices out of warranty for a fee?
Thanks
Posted via CB1010-13-15 12:13 AMLike 0 - Well, I finally managed to get my Passport SE to boot. I had to try a few different computers but one finally recognized it and let me reload the OS.
The good news is my hub and BBM are functional again. The bad news is it has rebooted several times in the past few days, although not as often as it used to.
It's kind of random but certain things always trigger it. For example streaming an Internet radio station or watching a youtube video will cause it to happen within about 10 minutes. My little Q5 has never crashed doing that stuff.
I probably should send it back but I hate dealing with that stuff, and I hate being without a phone, so I'll see how it goes from here.
I'm not sure about the production date, it says "PRD - 62121-001" and yes, Mexico 6.
Did you reload the same OS? Did you also reload a backed up file? If so, it might be worthwhile to try with a fresh device after OS reload instead of using a backed up file.
Posted via CB1010-13-15 08:17 AMLike 0 -
Posted via CB1010-13-15 08:20 AMLike 0 - I agree. My experience with them so far is that these tech support people don't seem to worry about the warranty status, but then I haven't had to return anything. Of course, all Passport SE devices are under warranty since they just came out, and many Passport OG devices are under warranty, as well.10-13-15 08:31 AMLike 0
- Thanks everyone. I have e-mailed Blackberry and will see what happens. My device has crashed three times in the past two hours...10-13-15 10:30 AMLike 0
- Ugh, they bounced my e-mail. They only accept e-mails related to an existing support ticket.
This is annoying as I bought the phone from Crackberry.com. However, when I contacted them for support they told me to talk to Blackberry. When I talked to Blackberry they told me to talk to my carrier. My carrier has nothing to do with the phone as I bought it unlocked.10-13-15 10:38 AMLike 0 - Ugh, they bounced my e-mail. They only accept e-mails related to an existing support ticket.
This is annoying as I bought the phone from Crackberry.com. However, when I contacted them for support they told me to talk to Blackberry. When I talked to Blackberry they told me to talk to my carrier. My carrier has nothing to do with the phone as I bought it unlocked.
Did you tell them you bought the device unlocked through Crackberry?
Edit: last time I spoke to them, they said if they deem the device to be faulty after you send it in for warranty, they will never send back a refurbished device. If it can be repaired, they'll repair it and if not, they'll send a new device.
Posted via CB1010-13-15 11:58 AMLike 0 - Ugh, they bounced my e-mail. They only accept e-mails related to an existing support ticket.
This is annoying as I bought the phone from Crackberry.com. However, when I contacted them for support they told me to talk to Blackberry. When I talked to Blackberry they told me to talk to my carrier. My carrier has nothing to do with the phone as I bought it unlocked.
Here's a link you can try. It supposedly applies only to phones bought directly from ShopBlackberry in the US, but maybe they will respond to you--can't hurt to try. I don't know how closely the BB support people track where the device was bought.
https://salesforce.services.blackber...ebforms/shopbb
I was caught between BlackBerry and Amazon on an issue with a previous phone--each wanted me to deal with the other. Finally, Amazon took possession of the problem and sent me a new phone, and I had to return the defective one.
I don't know how CrackBerry sales handles these things, and after your experience, I sort of don't want to find out. They should not be sending you to a "carrier" because the carrier has nothing to do with it. CrackBerry should handle the whole thing for you. You might want to try to escalate things with CrackBerry and complain loudly and publicly if they don't.10-13-15 12:19 PMLike 0 - So this just happened in the last 10 minutes.
Blackberry: "Your point of purchase is contact for warranty and repairs"
Crackberry (aka point of purchase): "Contact Blackberry support for all warranty and support issues"
*headdesk*10-13-15 12:57 PMLike 0 -
Posted via CB10Last edited by Gus; 10-13-15 at 04:35 PM.
10-13-15 12:58 PMLike 0 -
CrackBerry is a part of Mobil Nations and there should be some way to get to the executive level. It is a business, after all. It's going to take some time and effort on your part, which is unfair. I would tell you to pursue it with BlackBerry, but that would be a futile effort, and the company is going under, anyway, so their customer support is negligible.
Posted via CB1010-13-15 02:06 PMLike 0 - I don't understand how they keep turning you away. Personally, it makes no sense to me and I've had to call in twice about 2 devices within the past month.
First one wanted to go through troubleshooting steps. The second one gave me 3 options, return my device to shopblackberry, do troubleshooting over the phone, or try reloading the OS.
Both wanted to try troubleshooting, there was no mention about returning to carriers or troubleshooting with the seller (shopblackberry).
Also, both called me about 3-5 days later to follow up and see if I needed further troubleshooting or if I was able to return the device.
Posted via CB1010-13-15 03:06 PMLike 0 - Call BlackBerry and Crackberry, both on speaker phone. Have them go at it lmao
Z30STA100-5/10.3.2.263910-13-15 04:11 PMLike 0 - On the CB Shop page it says if you're not satisfied with their customer care to email the president at [email protected] <[email protected]>
That's what I would do. CB has the responsibility to back up their sales, especially when you're well within the warranty period.
Posted via CB1010-13-15 04:29 PMLike 0
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Passport SE Self-Restart -- Known Issue?
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