05-26-17 07:15 AM
59 123
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  1. Kommandant's Avatar
    Hello guys,

    My second Device is a beautiful passport. But i recognize that my passport restarts itself. In the Device Manager is see a strong CPU usage.

    How can i fix this Problem?

    Thank you
    Passport SE restarts itself-img_20170302_145432.png
    Passport SE restarts itself-img_20170302_145624.png

    Posted via CB10
    03-02-17 08:03 AM
  2. Jayasheelan's Avatar
    Going through the same problem, haven't got any solid solution for it.
    But just a self experience, every time I over charge the battery I face that problem(like kept it for charging even after it reaches 100%)
    But when I unplug when it's at 80% It works fine.
    Try it out, and please let me know if that works out for you.

    Posted via CB10
    03-02-17 08:17 AM
  3. ronfc's Avatar
    Are you guys using the charger that came with your Passports? If not, then you should. And also, you should try resetting your OS if all else fails.
    03-02-17 08:24 AM
  4. Kommandant's Avatar
    Yes. I used the Passport charger. And i make a system wipe.

    Running 10.3.3.1463

    And yes. I charged my Passport over night. And than restart itself.
    03-02-17 08:29 AM
  5. ronfc's Avatar
    Does it restart randomly or when doing something specific, for example, upon reaching 80% charge, etc.?
    03-02-17 08:33 AM
  6. Kommandant's Avatar
    Does it restart randomly or when doing something specific, for example, upon reaching 80% charge, etc.?
    It restarts in sleep Mode / flight Mode. When all connection turning off.
    Also my icloud calender sync doesnt work perfectly.

    Posted via CB10
    03-02-17 08:39 AM
  7. Jayasheelan's Avatar
    Does it restart randomly or when doing something specific, for example, upon reaching 80% charge, etc.?
    It restarts randomly. And yes I too use the genuine charger provided in the box.


    Posted via CB10
    03-02-17 08:41 AM
  8. Emaderton3's Avatar
    It restarts randomly. And yes I too use the genuine charger provided in the box.


    Posted via CB10
    Other BlackBerry phones do this which has been attributed to movement of the battery. Many people put a piece of paper or business card under the back cover so the battery isn't loose.

    Posted via CB10
    03-02-17 08:45 AM
  9. ronfc's Avatar
    Other BlackBerry phones do this which has been attributed to movement of the battery. Many people put a piece of paper or business card under the back cover so the battery isn't loose.
    That's what I thought so, too. Probably some loose battery connection. But it's not user-replaceable so unless you have advanced knowledge of these things, I suggest you see a technician to assess the problem.
    03-02-17 08:49 AM
  10. Kommandant's Avatar
    Sounds not cool :/

    But my restart comes on my table. Not in my pocket
    03-02-17 08:52 AM
  11. Jayasheelan's Avatar
    Other BlackBerry phones do this which has been attributed to movement of the battery. Many people put a piece of paper or business card under the back cover so the battery isn't loose.

    Posted via CB10
    OK, but the passport battery is concealed. And I highly doubt if that is the problem.
    And as an example, the phone was lying on the table prior to this message. It just restarted randomly.
    And if the problem was due to the battery movement, any fast movement(wiggle and jiggle) should cause the phone to restart, which never happens.

    Posted via CB10
    03-02-17 08:52 AM
  12. Emaderton3's Avatar
    OK, but the passport battery is concealed. And I highly doubt if that is the problem.
    And as an example, the phone was lying on the table prior to this message. It just restarted randomly.
    And if the problem was due to the battery movement, any fast movement(wiggle and jiggle) should cause the phone to restart, which never happens.

    Posted via CB10
    OK. I can drop my Q10 on the floor and it doesn't restart ever. Or when I run. But if often restarts just when I place it down flat gently.

    Regardless, it doesn't help you if it isn't removable.

    Is it a full reset? Mine has been doing a new thing where all open apps reset like the phone was restarted (they become transparent).

    Posted via CB10
    03-02-17 09:15 AM
  13. Kommandant's Avatar
    OK. I can drop my Q10 on the floor and it doesn't restart ever. Or when I run. But if often restarts just when I place it down flat gently.

    Regardless, it doesn't help you if it isn't removable.

    Is it a full reset? Mine has been doing a new thing where all open apps reset like the phone was restarted (they become transparent).

    Posted via CB10
    My Passport restarts from 0-100. you can see the startup circle mit the percentage. It's the same when you restart the device manually
    03-02-17 09:18 AM
  14. Jayasheelan's Avatar
    OK. I can drop my Q10 on the floor and it doesn't restart ever. Or when I run. But if often restarts just when I place it down flat gently.

    Regardless, it doesn't help you if it isn't removable.

    Is it a full reset? Mine has been doing a new thing where all open apps reset like the phone was restarted (they become transparent).

    Posted via CB10
    Yup, it's a full (restart) actually. From the beginning of ''Loading BlackBerry 10 OS''

    Posted via CB10
    03-02-17 09:18 AM
  15. Kommandant's Avatar
    So, when I charge my passport to 100% and unplug the charger then my passport don't restart itself. But when I charge it the hole night, when I unplug in the morning, it restarts itself.

    Posted via CB10
    03-08-17 01:00 PM
  16. Jayasheelan's Avatar
    So, when I charge my passport to 100% and unplug the charger then my passport don't restart itself. But when I charge it the hole night, when I unplug in the morning, it restarts itself.

    Posted via CB10
    Wow, it worked for you too. Perfect.
    But as far as I know, even though you unplug on time. There will be occasional restarts. But these won't be as frequent as it was when you charge overnight.

    Posted via CB10
    03-08-17 10:28 PM
  17. tegar ramadhanu kariadinata's Avatar
    Same for my passport last device. I know it's solution becaused LCD screen. After I replaced it yesterday I don't got it

     BlackBerry Passport SE SQW-100-4 / 10.3.3.2205
    03-09-17 02:21 AM
  18. Kommandant's Avatar
    Now. My passport restart at 37% battery health in Flightmode. I don't know why this happens. The device manager shows nothing :/

    Posted via CB10
    03-21-17 08:46 AM
  19. tegar ramadhanu kariadinata's Avatar
    Hello guys,

    My second Device is a beautiful passport. But i recognize that my passport restarts itself. In the Device Manager is see a strong CPU usage.

    How can i fix this Problem?

    Thank you
    Click image for larger version. 

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    Click image for larger version. 

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    Posted via CB10
    Change your screen set. I solved of this problem. I don't see reboot itself again. If don't want replace it. Let's sell it

     BlackBerry Passport SE SQW-100-4 / 10.3.3.2205
    03-22-17 01:01 AM
  20. aslamk47's Avatar
    I think if you done security wipe.. you can solve it

    Posted via CB10
    03-22-17 01:31 AM
  21. Kommandant's Avatar
    I made a wipe too but take the backup file from 10.3.2

    Now i running 10.3.3.

    I think this is my last option to make a clear install and don't use my backup file again.

    Hell yeah. A lot of work to setup haha
    03-22-17 02:16 AM
  22. Jayasheelan's Avatar
    I made a wipe too but take the backup file from 10.3.2

    Now i running 10.3.3.

    I think this is my last option to make a clear install and don't use my backup file again.

    Hell yeah. A lot of work to setup haha
    Wipe does not work. Don't waste your time doing it.
    I'm going through the same problem, did a couple of wipes but never worked for me. I'm just living with it until the KEYone is out.

    Posted via CB10
    03-22-17 05:57 AM
  23. Kommandant's Avatar
    I've done with the wipe. I install all apps manually. We will see

    And i wait for a new iPhone. Android Crap makes me angry. I use a PRIV too.
    03-22-17 07:36 AM
  24. Kommandant's Avatar
    So many weeks without a Restart. Now i charge my battery to 100%. And BOOM - After the 100% my Passport Restarts.

    I don't know what it is but i think its the charger ? Or the Battery ?
    04-03-17 11:21 AM
  25. Jayasheelan's Avatar
    So many weeks without a Restart. Now i charge my battery to 100%. And BOOM - After the 100% my Passport Restarts.

    I don't know what it is but i think its the charger ? Or the Battery ?
    I blame it on the battery.

    Posted via CB10
    04-03-17 11:37 AM
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