[mrlahjr]

Anyone know how you would go about fixing this? It doesn't even receive over wifi. Can't wipe the phone at this time because BlackBerry Link doesn't work for me anymore on windows 10.

TMO  PP SE,SQW100-4/10.3.2.2876

[cbvinh]

Maybe the Hub needs restarting? Have you tried the five swipes from the top-right corner to the center while in the Hub? (Easier still is just to Restart.)

Have you recently activated two-step authentication to better secure your email? That might have blocked your Passport from receiving emails. You'll need to authorize your Passport. Depending on which email service you're using, look up two-step authentication with them.

[mrlahjr]

Been there done that. Nada.

TMO  PP SE,SQW100-4/10.3.2.2876

[ahhhlain]

Maybe the Hub needs restarting? Have you tried the five swipes from the top-right corner to the center while in the Hub? (Easier still is just to Restart.)

Have you recently activated two-step authentication to better secure your email? That might have blocked your Passport from receiving emails. You'll need to authorize your Passport. Depending on which email service you're using, look up two-step authentication with them.

Top right corner to the center while in the Hub? How?

Posted via CB10

[cbvinh]

Been there done that. Nada.

Since it's email, then maybe remove and re-add the account?

[cbvinh]

Top right corner to the center while in the Hub? How?

Go to the Hub screen. Start off screen (like with the peek gesture) at the top-right corner then swipe diagonally toward the center of the screen. Do it five times in a row and you will see the Hub reset, like when you first boot the phone.

[ahhhlain]

Go to the Hub screen. Start off screen (like with the peek gesture) at the top-right corner then swipe diagonally toward the center of the screen. Do it five times in a row and you will see the Hub reset, like when you first boot the phone.

Wow. Yeah, it did. But it worked aftr three swipes though. Hub reset. That is new. Thanks, bruh.

Posted via CB10

[cbvinh]

Wow. Yeah, it did. But it worked aftr three swipes though. Hub reset. That is new. Thanks, bruh.

Takes five on my Z30. Not new. I learned about from reading CrackBerry...

[shawnreum]

Anyone know how you would go about fixing this? It doesn't even receive over wifi. Can't wipe the phone at this time because BlackBerry Link doesn't work for me anymore on windows 10.

TMO  PP SE,SQW100-4/10.3.2.2876

Remove the email
Reboot phone
Add the email back
Reboot phone

Than get back to us

Posted via CB10

[Zeratul57]

Link works in windows ten. Do the itunes fix if you have that.

Sent from a Silver Passport.

[mrlahjr]

Remove the email
Reboot phone
Add the email back
Reboot phone

Than get back to us

Posted via CB10

I did that and nothing.

But now all of a sudden it's working again. I can't explain why. This is strange.

TMO  PP SE,SQW100-4/10.3.2.2876

[mrlahjr]

Link works in windows ten. Do the itunes fix if you have that.

Sent from a Silver Passport.

What's the itunes fix?

TMO  PP SE,SQW100-4/10.3.2.2876

[cbvinh]

I did that and nothing.

But now all of a sudden it's working again. I can't explain why. This is strange.

Momentary glitch when The Matrix resets itself. Pay no mind. Avoid black cats.

[Zeratul57]

“BlackBerry Link has stopped working” after updating to iTunes 12.5
Options
‎10-04-2016 09:37 AM

38592 “BlackBerry Link has stopped working” after updating to iTunes 12.5

ENVIRONMENT
Windows
iTunes 12.5

ISSUE TRACKING
JI 1611672

OVERVIEW

After updating iTunes to version 12.5, BlackBerry Link fails to open with the error; BlackBerry Link has stopped working

WORKAROUND

Rename the iTunesPrefs.xml file and relaunch BlackBerry Link

Please note: Completing the below steps may have adverse effects on the iTunes functionality. For further information, please contact Apple support.

To rename the iTunesPrefs.xml file;
Trn on Show hidden files and folders
Navigate to C:\Users\<userid>\AppData\Roaming\Apple Computer\iTunes\
Rename the iTunesPrefs XML file file to iTunesPrefs.old
Once completed, it would be recommended to turn off Show hidden files and folders.
ADDITIONAL INFORMATION

Please note: Once the workaround has been completed, iTunes sync will not be available within BlackBerry Link.