1. Arjun Sahota's Avatar
    Passport SD card issue?-img_20160301_194444.png

    I use file manager extremely often, opening it 2-3 times a day just to move files onto USB, etc. I used it earlier today, about 5 hours ago & everything was fine & there.

    I opened it now & the picture attached is all I saw. My downloads, documents, etc. are gone...

    Is there any insight on what could be wrong? The only thing that opens is my pictures folder & my pictures app also shows all pictures still.

    Could anyone point me into the direction of where my files may be? They're generally in the foder called "documents "but that folder seems to be missing..

    Any help appreciated!

    Posted via BlackBerry Passport
    03-01-16 06:49 PM
  2. matthewkuhl's Avatar
    Well, enter with caution and assume all is lost.
    Remove your memory card and use a card reader to copy the entire content of the card to a new folder on a PC. Now erase the card (short format) and then copy the contents of the folder you created back to the card. You may lose a few files, but you should be able to recover much of the data.
    03-01-16 07:24 PM

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