1. tp2386's Avatar
    I'm getting my passport replaced through BlackBerry for a double typing issue and the B and V keys making a weird sound because of being to close to the spacebar. I was wondering if you can get a different color as a replacement. Anyone know? A white one sure would be nice if I could get it.
    06-15-15 10:32 AM
  2. BlackBerry Wine's Avatar
    You are asking the wrong people. Ask the place you got the phone buy, I would say, No definitely No

    Pr1ngle on Z30
    06-15-15 10:48 AM
  3. mf1982's Avatar
    Not sure about the answer to this, but they do send you a refurbished unit.

    I sent in my Passport, having emailed them and talked to them about a repair, not replacement and they went ahead and replaced it anyways.

    When it was my Q10, they repaired the unit and sent it back, so I'm very disappointed by this. I don't know how the unit they sent me was treated and now that I don't have the matching box (IMEI and PIN), it reduces resale value.
    06-16-15 10:08 PM
  4. joshua_sx1's Avatar
    You can ask... there's no harm in trying...

    Posted via CB10
    06-16-15 11:32 PM
  5. shawnreum's Avatar
    Most likely no to the color change.

    But to add,
    If your original unit is less than 30 days old, they send you a brand new device. If your device is over 30 days old they send you a refurbished device.

    Posted via CB10
    06-17-15 05:24 AM

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