1. willy1977's Avatar
    I have had this phone for a few weeks now and noticed a few things:

    Screen freezing
    Requires a restart because it won't unlock from time to time
    Apps open and close immediately or won't open when tapped
    Convenience keys won't work
    Contacts temporarily disappear (as in 0 contacts in the contacts app)

    All of this has been happening daily, but the phone works great 90% of the time.

    Have any of you experienced these issues, and what (outside of a hard reset) have you done to fix?

    I have sent BlackBerry a couple of service logs through their help menu which I think is a great tool, but I have yet to get the support I need to solve the issues.


    Posted via BlackBerry Passport
    01-31-16 05:52 PM
  2. pgg101's Avatar
    Nope. Which OS version? Did you buy new or used? Have you tried a device wipe?

    RedBerry Passport / / Telus
    01-31-16 06:01 PM
  3. willy1977's Avatar
    Bought new. 10.3 OS. 2 weeks old. I haven't tried a complete wipe yet, and tech support hasn't recommended it. In that scenario, I guess I would connect the device to a laptop to back everything up, then giver a try.

    Posted via BlackBerry Passport
    01-31-16 06:06 PM
  4. robsteve's Avatar
    My wife has had the problem with unlocking since the Z10. I think it is related to her work email, which is MS exchange.

    If your contacts are synced from an email account it may be related to that and the unlock problem.

    The other problems are probably app related. Not all Android apps will run on BlackBerry phones.

    The solution is to reload the OS through link and not restore from a backup, but start from scratch. If you have any files on the phone, copy them to your PC before reloading the OS, as they will be lost in the reload.

    Restoring from a backup can bring the problems back as the program and system settings are restored. There may be an error in these settings.

    The lock screen problem will probably still happen on ocassion.

    Posted via CB10
    01-31-16 07:42 PM
  5. willy1977's Avatar
    Thanks, I will give it a shot.

    Posted via BlackBerry Passport
    01-31-16 10:13 PM

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