1. zkchy's Avatar
    Can anyone please help me. I have a blackberry passport, OS of which seems to have been corrupted. Even if I try to look for update, it keeps me waiting with checking for updates and never stops. Web browser not working, emails not working and if I try for hard reset, it’s asking for some password, which I don’t remember and not sure which password it is. I feel like in deep problem. Can anyone help quick please. Thanks
    11-04-17 02:58 AM
  2. Niallac's Avatar
    Sounds like it requires an OS reload, either via Link or an autoloader. If the device is locked and needs a password, you won't be able to proceed without that. In any case, you'll need the last-registered BlackBerry ID email and password once the reload is complete, unless the previous owner disabled the theft protection and deleted it from his BlackBerry Protect account.

    Posted via CB10
    11-04-17 06:07 AM

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