Passport and Optus. Never again. Gone.
Hi all,
First time poster, long time reader.
So I have had a Passport since late last year. To be perfectly honest, I loved it. The screen, the battery, the keys...everything. People would stop me and ask what I was using, I would gladly tell them that it is a BlackBerry and gush all about it. Probably the best bit about it, I no longer had to travel with a laptop or tablet on a lot of trips. The Passport did everything.
Then it began. Just before I left for a two month overseas trip, the screen started to lift. From the day I took the phone out of the box I noticed a warped frame but it wasn't too bad so I ignored it. That is something I can live with. However, eventually the screen started lifting and after having a look around CB I realised that I was not alone. There was no way I would get my phone back in time before I left, so I went into Optus and asked them to make a note about the condition of the phone, the lifting and the warping just in case I dropped it while away. They obliged and were seemingly good about it.
I took the phone away, then the problems really started. After I downloaded an update (have no idea which one, but it would have been around March) the battery life nosedived. And I don't mean only lasted a couple of hours, it would last fifteen minutes and get stinking bloody hot. I was stranded in West Africa and the Canary Islands without a communications device. Awesome. I ended up leaving the phone for a few days and it magically started working again, but not with the same battery life I had grown to love.
Anyway, the screen lifting got worse as I made my way through Europe. At least I could use my phone, I love BB Travel and it always gets me where I need to go.
I get back to Australia and drop off my phone. The Sales Assistant is very diligent and very nice to deal with, she agrees with me about the warping and the screen, and writes half a page of notes. There were a couple of issues with the loan phone and connecting to the network, but once again I can overlook that.
I got a phone call today to say that my 'Warranty Claim' has been rejected due to 'water damage'. Bull****. My phone may have got a few drops on it in Madrid, just like everyone else that was standing next to me in the drizzle, tapping away on their phones, but to say it is damaged...nope. Apparently the Passport can't handle conditions that every other phone can, because I sure as hell haven't got it damp any other way. I treat that phone better than I treat some people and apparently, even though the screen was lifting and the phone is obviously warped like so many others, I am being denied. What a load.
I have had two Bolds, a Torch, PlayBook and now the Passport but this is the end of the line. I'm out.