03-27-18 10:29 AM
31 12
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  1. Jarubell's Avatar
    My Passport refuses to connect to my mobile network

    Any ideas?

    Posted via CB10
    02-26-18 02:04 PM
  2. falbo's Avatar
    Remove and reinstall your sim card. Reboot phone. Maybe try the sim in another phone.

    Posted via CB10
    02-26-18 02:40 PM
  3. Jarubell's Avatar
    Thanks falbo, I've rebooted and been using the sim card in my z10.

    Not sure why this is happening, I can see my mobile network (bell) as well as other services (like rogers)

    Posted via CB10
    02-26-18 04:44 PM
  4. conite's Avatar
    Thanks falbo, I've rebooted and been using the sim card in my z10.

    Not sure why this is happening, I can see my mobile network (bell) as well as other services (like rogers)

    Posted via CB10
    Is your Passport factory-unlocked, or carrier-branded?
    02-26-18 05:58 PM
  5. Jarubell's Avatar
    Purchase unlocked from ShopBlackberry

    Posted via CB10
    02-26-18 06:31 PM
  6. conite's Avatar
    Purchase unlocked from ShopBlackberry

    Posted via CB10
    When and how did it suddenly stop working? Did you do an update or something?
    02-26-18 07:05 PM
  7. Jarubell's Avatar
    I has been some time since it happen and I really don't remember. I don't recall any updating or changing setting then, I have since then to try to.. well I don't know, something.

    I was thinking of doing a factory reset.
    03-16-18 06:23 PM
  8. Chuck Finley69's Avatar
    I has been some time since it happen and I really don't remember. I don't recall any updating or changing setting then, I have since then to try to.. well I don't know, something.

    I was thinking of doing a factory reset.
    Good idea. Good luck.
    03-16-18 07:12 PM
  9. Jarubell's Avatar
    Well... I tried to wipe my Passport, the screen was lite and blank, went to bed and in the morning the screen is still blank. I'm not feeling good about it.
    03-17-18 04:42 AM
  10. Drg84's Avatar
    sounds like an OS crash. I get the feeling your going to end up using a autoloader for a full reflash.
    03-17-18 11:32 AM
  11. WRubin23's Avatar
    Many service providers have updated their towers to bands that the Blackberry Passport cannot connect to. I have T-Mobile and many places outside N.Y.C. I have No Service-Emergency Calls only.

    Posted via CB10
    03-17-18 11:52 AM
  12. WRubin23's Avatar
    Don't bother trying new sim cards or re-installing phone etc. Nothing will help the situation-believe me I've tried them all!!!

    Posted via CB10
    03-17-18 11:53 AM
  13. Gogoniant Gagulin's Avatar
    Same problem with my passport in Italy!!! Fa....ing blackberry play Joks!!!!

    Posted via CB10
    03-17-18 05:59 PM
  14. Jarubell's Avatar
    www.bberror.com/bb10-0015

    booo, at least my Z10 works.
    03-17-18 06:23 PM
  15. Jarubell's Avatar
    Drg84, do you know where I could download the autoloader from, I cannot seem to find my way there.
    03-17-18 06:38 PM
  16. siung6's Avatar
    More and more people having this issue. Good luck.

    Posted via CB10
    03-19-18 03:53 AM
  17. Ginowine's Avatar
    Indeed. Here in Netherlands as well too.

    Posted via CB10
    03-19-18 04:05 AM
  18. Old_Mil's Avatar
    Could you be more specific? Are you getting a red X, emergency calls only, or ful, bars with no service?
    03-21-18 08:03 AM
  19. Ginowine's Avatar
    Emergency calls only.

    Posted via CB10
    03-21-18 08:08 AM
  20. Old_Mil's Avatar
    You've got the dreaded emergency calls only hardware failure. It's a known defect that eventually affects all passports. No known fix. Do a search, it has affected a lot of passport users. Mine died almost two summers ago. Wife's is on the way out.
    Laura Knotek likes this.
    03-21-18 04:01 PM
  21. zodmode247's Avatar
    Does this affect att branded passports? There's a almost new unlocked one on CL.

    Posted via CB10
    03-21-18 04:49 PM
  22. krazyatom's Avatar
    BlackBerry devices are being blocked by carriers or by BlackBerry themselves?
    03-21-18 05:07 PM
  23. Troy Tiscareno's Avatar
    BlackBerry devices are being blocked by carriers or by BlackBerry themselves?
    Neither. The problem is a design defect in the motherboard, and once it crops up, that phone is dead (as far as mobile calls/networking goes). You can replace the phone, of course, but it's likely that every PP will eventually have this failure if used long enough.
    03-21-18 05:41 PM
  24. bfg_16's Avatar
    Thanks for your post! This just started happening to me within the past week! Been holding onto my BB for dear life....i can't let go of the keyboard and the sweetness of BB10/hub....gonna hold on until mine officially dies! Good luck to everyone!

    Posted via CB10
    03-23-18 01:47 AM
  25. elfabio80's Avatar
    Thanks for your post! This just started happening to me within the past week! Been holding onto my BB for dear life....i can't let go of the keyboard and the sweetness of BB10/hub....gonna hold on until mine officially dies! Good luck to everyone!

    Posted via CB10
    I know people who have a Passport since many years and never faced this problem. Go ahead and enjoy your PP till it works. Forget about the crows....

    Posted via CB10
    03-23-18 07:51 AM
31 12

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