1. wangvishal's Avatar
    Every since I upgraded my phone (OTA) upgrade; BB services have stopped working. The phone just connects to 3g. I've tried other SIMs and the H appears in other SIMs with no BlackBerry service icon.

    Passport not connecting to BlackBerry services.-img_20150309_125916.png

    SIM card not compatible. Earlier I was using the same SIM for a year with Z10, Q10, and it also worked on my Passport till the OTA upgrade happened. Please help!

    Passport not connecting to BlackBerry services.-img_20150309_130121.png

    Posted via CB10
    03-09-15 07:02 AM
  2. anon(9169048)'s Avatar
    Under Network Mode, click the drop down menu and set to the appropriate network. Try this method first a few times if it doesn't connect first time.

    If that fails, try switching the Network Selection Mode drop down to manual, let it scan for a while and then click the network you want to connect to (set it back to Automatic after you're done).
    03-09-15 07:52 AM
  3. wangvishal's Avatar
    I tried doing that. Still no luck.

    Passport not connecting to BlackBerry services.-img_20150309_145058.png

    Posted via CB10
    03-09-15 08:52 AM
  4. surgeon1919's Avatar
    Double check your APN. Don't worry about mmsc, port... just focus on the APN itself.

    Do you leave 3G/2G to save battery life?

    Posted via CB10
    03-09-15 09:51 AM
  5. ronfc's Avatar
    That 'The SIM card is not compatible' has happened on my Z30 not too long ago, it looks like a problem on the carrier side. Still don't know the cause.

    Cave, cave, moderator videt
    03-09-15 09:54 AM
  6. wangvishal's Avatar
    APN is set to blackberry.net
    03-09-15 10:10 AM
  7. wangvishal's Avatar
    Its strange. I've used the SIM with Z10 & Q10 for well over a year now. However; with the PP; I manually cut the MicroSIM into NanoSIM. It worked fine for about a month (since I got the phone) and right after the OTA update to 1565; things just won't work anymore. Now I had the SIM replaced as well with a Nano SIM from the operator (Orange Guinea) to no avail.

    I'm currently doing a factory reset connecting the device to Blackberry Link. Will post the update once its done.
    03-09-15 10:12 AM
  8. wangvishal's Avatar
    Still no luck on getting BlackBerry services post upgrade also.

    Passport not connecting to BlackBerry services.-img_20150311_212034.png

    Posted via CB10
    03-11-15 05:21 PM
  9. suryo tasno's Avatar
    Last time i get this problem, i dont do anything, just let the sim inserted and passport on then do nothing, it take me a whole night to get the bb service again

    I think the problem is on the operator not your OS

    Posted via CB10
    03-11-15 11:11 PM

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