1. allyourbasearebelongtous's Avatar
    After performing a factor reset, I could not successfully reset my PW and log into my device. Even though I received the reset email, followed that link etc. My 'new' PW did not unlock the passport. wth?

    RESOLUTION:

    I figured out what the issue was and my hope is this may help someone in the future.

    My new PW was 26 characters and the blackberry ID pw cannot be over 20 characters. However, it makes no mention of this when using the reset feature. It just cuts off your PW at 20.

    So, I entered the first 20 characters of my PW and I was able to login to the device no problem.
    Last edited by allyourbasearebelongtous; 12-06-19 at 09:59 AM. Reason: updated. resolved.
    mh1983 likes this.
    12-06-19 09:25 AM
  2. Dunt Dunt Dunt's Avatar
    12-06-19 02:19 PM
  3. yamahammer's Avatar
    After performing a factor reset, I could not successfully reset my PW and log into my device. Even though I received the reset email, followed that link etc. My 'new' PW did not unlock the passport. wth?

    RESOLUTION:

    I figured out what the issue was and my hope is this may help someone in the future.

    My new PW was 26 characters and the blackberry ID pw cannot be over 20 characters. However, it makes no mention of this when using the reset feature. It just cuts off your PW at 20.

    So, I entered the first 20 characters of my PW and I was able to login to the device no problem.
    Let me guess... your password is abcdefghijklmnopqrst? ;-)
    ppeters914 likes this.
    12-06-19 04:13 PM
  4. Chuck Finley69's Avatar
    Let me guess... your password is abcdefghijklmnopqrst? ;-)
    OMFG - LMAO - that’s 11 with spaces
    ppeters914 likes this.
    12-06-19 05:27 PM
  5. allyourbasearebelongtous's Avatar
    Let me guess... your password is abcdefghijklmnopqrst? ;-)
    How did you know!?

    I use a PW program that creates PW's for me. Normally 32 characters, but I decided to go with 26 for the BB. Of course, now its 20.
    12-12-19 01:43 AM
  6. allyourbasearebelongtous's Avatar
    OMFG - LMAO - that’s 11 with spaces
    25 characters total including the punctuation, space and the emoticon.
    12-12-19 01:48 AM

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