1. David Hollister's Avatar
    A previously unseen screen has appeared on my Passport which has locked the phone.

    It is asking for a password, but I have never to my knowledge had a password. Can someone please help!

    Posted via CB10
    05-31-17 05:35 AM
  2. Lostboy5151's Avatar
    When you first registered your device you created a BBID (Blackberry ID) along with a password.
    Your ID username is an email address.
    You can have the instructions about resetting your blackberry ID password sent to the email address you use as your BBID user name.
    From a computer visit www.blackberry.com/blackberryid Click "reset your password" and follow the instructions. Once you complete all the steps
    you'll receive a "password reset email." Complete the instructions in the email to reset your Blackberry ID password.
    05-31-17 06:28 AM
  3. David Hollister's Avatar
    Thank you so much, what a silly situation to get into!

    Posted via CB10
    05-31-17 06:40 AM

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