1. jlf175's Avatar
    I must have fat fingered something on my phone because currently it has a black screen that I can't seem to get to come back on at this time. Also, I keep getting audio cues about Screen Reader.

    I can turn the device off and on but I don't get the usual visual cues of the phone's OS booting or the Blackberry splash screen. During the boot up I see the keyboard light up and turn off multiple times as well.

    During boot up I get a three note chime and a prompt about turning on screen reader ("double tab with two fingers" or "cancel").

    Not really sure what to do here and would appreciate assistance

    Device: AT&T Blackberry Passport running 10.3
    07-30-17 09:45 PM
  2. Niallac's Avatar
    Have you tried a hard reset, by holding down the vol up & vol down keys simultaneously? Unfortunately, this is exactly what happened with my Z30 when the screen died.

    Posted via CB10
    07-31-17 08:28 AM
  3. LSDBerry's Avatar
    In this order, try:

    Hard reset,
    Screen replacement,
    Sell on eBay as 'untested'
    08-01-17 02:05 AM
  4. redhotayr's Avatar
    I have held down the power button and up and down volume buttons at the same time for ten seconds when my Passport won't reboot and it works for me!

    Posted via CB10
    08-02-17 10:48 PM

Similar Threads

  1. Best app to replace Docs to Go?
    By thidisbogus in forum BlackBerry KEYone
    Replies: 23
    Last Post: 08-21-17, 12:52 PM
  2. Blackberry Priv AT&T android update 5.1.1 to 6.0.1
    By turalniftaliev in forum BlackBerry Priv
    Replies: 4
    Last Post: 08-01-17, 01:13 PM
  3. Unable to browse the web while on a call with the BB KeyONE
    By Suzanna509 in forum BlackBerry Mobile Support
    Replies: 2
    Last Post: 07-31-17, 01:12 PM
  4. Replies: 1
    Last Post: 07-30-17, 11:19 PM