1. shell_gwn's Avatar
    Hi
    My Passport worked flawlessly for a year. On Wednesday, it started to freeze about 30 seconds even after hard reboots. Suspecting a software issue, I tried to drain the battery a couple of times, but the freezing didn't go away. So on Thursday night, I started a security wipe through Link. It is now 48 hours and the security wipe is at ~99%.

    I did remove the SD card before starting the reboot. Also, I have been running 10.3.2.2474 for over a month without issues and I don't recall downloading any software updates in the last few days (but I cant be sure).

    Any ideas on what went wrong? And how to get the security wipe to complete (other than the SIC multiwipe tool)? Thanks in advance.
    11-07-15 09:51 PM
  2. shell_gwn's Avatar
    Sorry I meant - "I did remove the SD card before starting the wipe"
    11-07-15 09:58 PM
  3. ma678's Avatar
    Nothing wrong. Just download the latest autoloader and run it. You will get it back to work in ten minutes.

    Posted via CB10 from Passport SQW100-4/10.3.2.2789
    shell_gwn likes this.
    11-08-15 12:25 AM
  4. rudedadude's Avatar
    A security wipe leaves the OS untouched, so if the problem is in there it won't solve your issue. Best way is to connect to you computer, start an autoloader and then reboot your device. After that it will make a clean install.

    Paspoort
    shell_gwn likes this.
    11-08-15 01:51 AM
  5. shell_gwn's Avatar
    Ok, thanks guys.
    11-08-15 08:42 AM
  6. yyz321's Avatar
    Next time, instead of as security wipe, you can try reloading the OS instead. To reload the OS you have to click on preferences near the top of Link.

    Posted via CB10
    11-08-15 09:06 AM
  7. Jordan Gibson1's Avatar
    Mine sat for 2 days, then my phone died cause I'm an *****... ended up just using a loader... from a security perspective I'm sure the security wipe is doing like 10+ passes on the device

    Posted via CB10
    11-08-15 09:18 AM

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