1. Ry-bar's Avatar
    Just happened today and I am not sure what to do, sorry i'm not a very tech savvy person.

    If I try to open pictures or videos it says the following:

    Error

    The media library cannot be accessed. Please try again later or restart your device if the problem persists. Close app


    I tried restarting several times with no luck, I can see the files in file manager but the same thing pops up if I try to open them.

    Please help!!
    12-14-14 02:46 PM
  2. Bla1ze's Avatar
    Are you trying to browse the files while your device is connected to your computer?
    12-14-14 02:57 PM
  3. Ry-bar's Avatar
    Are you trying to browse the files while your device is connected to your computer?
    no, just trying to browse them on the phone.
    12-14-14 02:59 PM
  4. MobileMadness002's Avatar
    What apps have you installed recently if any?
    12-14-14 03:29 PM
  5. Ry-bar's Avatar
    What apps have you installed recently if any?
    I installed a game but have now deleted it since this problem came up. No luck
    12-14-14 03:38 PM
  6. Ry-bar's Avatar
    any ideas people? I've read about this on the Z10 wondering if theres a solution or is just a wipe and OS reinstall??
    12-14-14 10:06 PM
  7. SmileymanRay's Avatar
    I am getting the same issue when playing music through Bluetooth speaker. I hope the new OS upgrade to 10.3.1 on my Z30 solves the problem.
    02-22-15 03:33 PM
  8. celticmagick's Avatar
    What's the state of your RAM?

    After my device has been running awhile and the System's RAM size has increased (often double) my Music app will start to do this (my music is stored on the SD card) when my available RAM is low. If I don't interact with the app it will keep playing just fine, but if I need to make a change I will have to close the app (error message).

    emPowered by 
    02-22-15 04:58 PM

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