1. akm914's Avatar
    Hello everybody.
    I have an issue with my Blackberry Passport Silver Edition.
    I was using my device. Then, I've seen that a message wasn't sent on whatsapp. I've restarted the Blackberry hub and then, I wasn't able to use my Passport. I've turned it off then I've turned it on again, but now I'm stuck on the "Blackberry" screen (before the % shows off).

    What can I do ? Thanks !
    01-23-16 12:04 PM
  2. Carjackd's Avatar
    Will it hard boot? Hold to volume up and down rockers for about 20 seconds and see if it will recycle
    01-23-16 12:21 PM
  3. akm914's Avatar
    Will it hard boot? Hold to volume up and down rockers for about 20 seconds and see if it will recycle

    That's what I've done. Finally, the % appeared. Now I'm stuck on 100% for about 10 minutes. Still waiting. I'm gonna be patient.
    01-23-16 12:26 PM
  4. Carjackd's Avatar
    Give it some time...hopefully it's not too long. Worst case is is you have a back up you can factory reset using link
    01-23-16 12:34 PM
  5. akm914's Avatar
    Give it some time...hopefully it's not too long. Worst case is is you have a back up you can factory reset using link
    Hope I wouldn't have to do it... I didn't back up before
    01-23-16 12:54 PM
  6. akm914's Avatar
    So it's still on 100%... I guess I need to restore the OS
    01-23-16 05:20 PM
  7. Lusitano17's Avatar
    So it's still on 100%... I guess I need to restore the OS
    Try a hard reboot again....it may reboot but hopefully speeds through.
    If that fails then OS reload.

    Posted via CB10
    01-23-16 06:03 PM

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