1. CrackBerry Question's Avatar
    Hello! I worte earlier this week about how it took minutes for the focus to work on my Passport (it used to work great); I was adviced to update the software; so I installed Sachesi and found 10.3.1784....installed it and now camera does not even focus, nor on pic or video...what can I do? Please help!!!!
    05-14-15 04:08 PM
  2. vergiove's Avatar
    Reinstall another OS? 10.3.1.27xx

    Posted via CB10
    05-14-15 10:35 PM
  3. gerardomex's Avatar
    Well: Here is the update: I tried 3 different OS, none worked. So I decided to go back to square one and install the original OS (10.3.0)...the phone went into 'can not install, system error'. After a 3 hour visit to IT, they were able to reinstall 10.3.0 an camera does not focus at all.

    Went back to national dealer, where I bought the phone 3 months ago; and it has to be sent back to BB. I am looking at 1 (best case) to 3 month turnaround.

    Honestly; deeply disappointed. Been a BB user since they first came out, and now their customer service is....well....non existent!
    05-15-15 03:58 PM
  4. aldebaran12's Avatar
    If it was returned to BlackBerry for repair/exchange, there still is a customer service; however, I was not aware that customer and/or warranty will cover phones messed up by users installing leaked versions of the os
    05-15-15 05:58 PM

Similar Threads

  1. Replies: 5
    Last Post: 05-18-15, 09:31 AM
  2. AT&T Passport with a cracked LCD, options?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 05-15-15, 11:31 PM
  3. GoSmart and Passport
    By Al moon in forum Other US Carriers
    Replies: 0
    Last Post: 05-14-15, 02:16 PM
  4. Blackberry Update to 10.3
    By faisalbaltaji9 in forum Ask a Question
    Replies: 1
    Last Post: 05-14-15, 02:12 PM
  5. How do I set up email on Passport for telus?
    By CrackBerry Question in forum BlackBerry Passport
    Replies: 2
    Last Post: 05-14-15, 12:44 PM
LINK TO POST COPIED TO CLIPBOARD