1. CrackBerry Question's Avatar
    Hello! I worte earlier this week about how it took minutes for the focus to work on my Passport (it used to work great); I was adviced to update the software; so I installed Sachesi and found 10.3.1784....installed it and now camera does not even focus, nor on pic or video...what can I do? Please help!!!!
    05-14-15 03:08 PM
  2. vergiove's Avatar
    Reinstall another OS?

    Posted via CB10
    05-14-15 09:35 PM
  3. gerardomex's Avatar
    Well: Here is the update: I tried 3 different OS, none worked. So I decided to go back to square one and install the original OS (10.3.0)...the phone went into 'can not install, system error'. After a 3 hour visit to IT, they were able to reinstall 10.3.0 an camera does not focus at all.

    Went back to national dealer, where I bought the phone 3 months ago; and it has to be sent back to BB. I am looking at 1 (best case) to 3 month turnaround.

    Honestly; deeply disappointed. Been a BB user since they first came out, and now their customer service is....well....non existent!
    05-15-15 02:58 PM
  4. aldebaran12's Avatar
    If it was returned to BlackBerry for repair/exchange, there still is a customer service; however, I was not aware that customer and/or warranty will cover phones messed up by users installing leaked versions of the os
    05-15-15 04:58 PM

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