[gilbert khayat]

After 4 months of usage I really like the passport design and built quality but it's just not enough when it comes to use ability. Apps are not stable. Contact list search is broken. Sometimes the phones heats up. Again I like the phone built but it falls short when it comes to apps. I hate it when it just freezes and nothing happens. I am going to wait for the 10.3.2 update if it doesn't functions then I might have to just keep the passport strictly for business emails and what not. And get a personal phone. BlackBerry please fix this freeze and contacts search and other known bugs.

[dvarnai]

why dont you just update right now? 10.3.2.680 is already out for beta testers and it works great. the phone app also got fixes, may fix the issue you are experiencing

[anon9347040]

Then OP you need to get your phone fixed, friend. If you are having all these issues, take it up with BlackBerry. Warranty service is part of the deal when you bought the phone...take advantage of it. You say that Passport or BlackBerry in general is just not enough. I would have to disagree with you and so would many others on here. I understand your opinion is based your experiences.

So change the experience. Get the phone repaired or replaced. Once you have functional product in your hand, you'll have a different opinion. I understand your frustrations, but the ball is in your court to take action on your warranty options.

-- Passport, Virgin Mobile (Toronto)

[SK122387]

I'm glad BlackBerry offers android apps via the Amazon app store, but I think people now expect them to work perfectly. Even native apps have bugs, so I can imagine that Amazon ones do too.

Did you think BlackBerry had tons of apps or something before you got the Passport though? It's kind of well known that BlackBerry isn't really the phone to have if you rely on/like/love/need/want lots of apps...

Posted via CB10

[anon(1852343)]

Agree with above,, no issues for me and I have had this great phone for over one year now!

Blackberry Passport running 10.3.2.680

[dvarnai]

8 months maybe... it came out the end of last september

BlackBerry Q10 SQN100-3

[GeoK]

Super response Ryan!!
It's a great phone and data device for communicating with texts and messaging apps and with email.
Robust and reliable.
I can't tell you how many times I have had to not worry about the battery. Friends get in the car and need to recharge all the time.

Then OP you need to get your phone fixed, friend. If you are having all these issues, take it up with BlackBerry. Warranty service is part of the deal when you bought the phone...take advantage of it. You say that Passport or BlackBerry in general is just not enough. I would have to disagree with you and so would many others on here. I understand your opinion is based your experiences.

So change the experience. Get the phone repaired or replaced. Once you have functional product in your hand, you'll have a different opinion. I understand your frustrations, but the ball is in your court to take action on your warranty options.

-- Passport, Virgin Mobile (Toronto)

[CecilTsunami]

Mine is amazingly stable. My niece has to reboot her SG5 more than I have to reboot this thing.

As people have said in the comments above, if it's freezing it's not working as its supposed to.

Posted via CB10

[Eddie Lee4158]

After 4 months of usage I really like the passport design and built quality but it's just not enough when it comes to use ability. Apps are not stable. Contact list search is broken. Sometimes the phones heats up. Again I like the phone built but it falls short when it comes to apps. I hate it when it just freezes and nothing happens. I am going to wait for the 10.3.2 update if it doesn't functions then I might have to just keep the passport strictly for business emails and what not. And get a personal phone. BlackBerry please fix this freeze and contacts search and other known bugs.

I got my Passport one week after its launch. Let's put App issue aside. I have never had any freeze or heat up problem. Passport is the most stable BlackBerry I have ever used. As for apps, well, honestly, I don't care. I can't see there is any kind of app I can't live without.

Posted via CB10

[zeuszues]

Dear OP, I'm a device specialist and my duty is to test devices all the time when ever they arrive. And mostly we do apple. My daily drivers have been androids even though my back ground is apple. And was using a note 4 and I gave it up for a BlackBerry Passport. Do some tweaks with the new builds leaked. Mine is so stable and have none of the issues mentioned by u. And apps are steady even the android apps.

Note 4 is a great phone specially the stylus features. That's the only thing I'm missing but I have the hub and BlackBerry mails + this awesome keyboard to compensate to that. So I'm not regretting or missing anything. Update it with a leaked built or get ur warranty claimed. It's one of the best devices out there.

Posted via CB10

[shorski]

I think it's best if you just return the phone and ask for another. Or you bought the passport from someone other than a store and this may have been a defected device. If not, just take it back and get another one. Simple!

Z30 STA100-2 | 10.3.2.680

[dbmalloy]

Yeash... another one... at what point do people who have issues with their devices realize it is not indicative that everyone is having the same issue.,., as the title implies... because the OP has issues the Passport and Blackberry are just no enough.... really????

[siung6]

I did experienced exactly like you, and thought the same way as you. I just wrote on other thread regarding similar issue:

"I hate to say this. Reload your os and update to the latest os, build your phone from 0 is preferable than back up. You should solve most of the problem stated. If you read enough thread and you will find that most people will suggest to reload os as solution to most problems. Sad to say that it is true. I experience it first hand. It solve most of the bug i experience except the double type. Spare about an hour on Sunday to reload your os. You will love your passport. Unless you really got a bad one"

As for the apps, you are right. Some android apps are a bit laggy. Fortunate for me, most of the apps I use work fine for me.

Posted via the CrackBerry App for Android

[gilbert khayat]

I will re-load BlackBerry OS soon and report back. Again I just can't give up on this device because I do like the device but when it comes to some productivity like contacts not syncing properly and contacts disappear is a big question mark. Freezing is another thing so yes maybe it's a reload of the OS is required based on lots of the comments that I read here and doing some interesting search.

[rcsgolf]

Reload whatever you have or get warranty.

[moody]

I will re-load BlackBerry OS soon and report back. Again I just can't give up on this device because I do like the device but when it comes to some productivity like contacts not syncing properly and contacts disappear is a big question mark. Freezing is another thing so yes maybe it's a reload of the OS is required based on lots of the comments that I read here and doing some interesting search.

Not sure what OS you have on your phone. I have PassportSQW100-3/10.3.1.2558 and it has been great for me. Most people I know w/ a Passport have the latest 10.3.2 os and are very happy w/ it. I haven't upgraded to it for two reasons. One, 2558 is very stable & two if I have issues w/ 10.3.2 I can't go back to this one.

I have LOTS of apps and most I say I can't live w/o. LoL. Some from BBW most are android that I have downloaded from Amazon & Snap.

Android apps w/ annoying ads I have successfully removed them using Luccky Patcher.

Only issue I have is the double typing. Spell checker takes ccare of the majority b d & s but not so much w/ the c.

Anyway keep at it and you'll find your own fixes and then you'll be happy. The good thing about BlackBerry is mmost everything that goes wrong can be fixed by the user.

[gilbert khayat]

I am on 10.3.1 and I don't want to go for a Beta version because I heavily rely on my device. My main issues are the freeze, contact search. I will do a reload and I will use my warranty to get it fixed. Another point to add though from my point of view neither Android or IOS worth the switch because each have their own problems.

[aha]

I am on 10.3.1 and I don't want to go for a Beta version because I heavily rely on my device. My main issues are the freeze, contact search. I will do a reload and I will use my warranty to get it fixed. Another point to add though from my point of view neither Android or IOS worth the switch because each have their own problems.

You don't need to go to unofficial versions to resolve the problem you mentioned. Reloading the official one should clean up those problem too.

When you restore from your backup, make sure you put the phone in airplane mode so there is no interference from network traffic.

Posted via CB10

[Sukiyaki]

*delete*

...wrong app and info...

[gilbert khayat]

Just restored the OS and it seems all my issues are resolved knowing that I am trying to avoid the Google services apps.

One issue though. My BBM contacts pictures are not displaying anymore and I am not sure why.

[siung6]

Just restored the OS and it seems all my issues are resolved knowing that I am trying to avoid the Google services apps.

One issue though. My BBM contacts pictures are not displaying anymore and I am not sure why.

good to know it solve several issue.

as for BBM contact, I have never experience it. try a restart or hard reset by pressing the power button for 10 sec. let the BBM load all the pictures and groups. it may take a while.

Posted via the CrackBerry App for Android

[gilbert khayat]

That didn't solve my problem. The only pics displayed are the ones that just got updated by the contact.

[alan510]

That didn't solve my problem. The only pics displayed are the ones that just got updated by the contact.

I'm happy to hear the fresh OS has solved many of the issues you were having with your Passport. Sometimes it takes time for BBM to be fully provisioned. I notice it hasn't been too long since you re-installed the software. Give BBM some time to fully restore your individual and group content.

Posted via CB10

[gilbert khayat]

I'm happy to hear the fresh OS has solved many of the issues you were having with your Passport. Sometimes it takes time for BBM to be fully provisioned. I notice it hasn't been too long since you re-installed the software. Give BBM some time to fully restore your individual and group content.

Posted via CB10

I still don't see the contacts pictures. Although this is not a big deal but it's annoying.

Is there a way to wipe just the BBM data?

[aha]

I still don't see the contacts pictures. Although this is not a big deal but it's annoying.

Is there a way to wipe just the BBM data?

Next time when you were updating OS with an autoloader, which will wipe everything, try using custom restore after, and select everything but BBM, see if that resolve the BBM problem.

Unfortunately you can't only wipe BBM. I don't even think you can uninstall and then reinstall it neither.

PassportSQW100-1/10.3.2.680