1. Justin Wall1's Avatar
    Hi, I have a BlackBerry Passport and two computers: one is a Mac with El Captain and the other is a Windows 10 laptop. I am unable to fully back up my phone on either. The windows 10 at least gets my contacts and my pictures off. I have wiped the phone to try see if that would fix it but no go. Is there anyone else have these issues?

    I also have a BlackBerry Classic and it has backup fully once on the Mac but that was only one time. I got new USB cable and that didn't help either.

    Posted via CB10
    01-06-16 02:45 AM
  2. Al moon's Avatar
    make sure your device is connected, on the backup options to the right there are 3 options quick,full, and custom do you have those options ?
    01-06-16 06:02 PM
  3. Justin Wall1's Avatar
    Yes I have three options. Tried full and quick and unsuccessful so far. It's also says it's connected when I try and quickly tells unsuccessful. Reinstalled BlackBerry link too. Wondering if it's a just because of the newer OS on both computers and there is a bug.

    Posted via CB10
    01-06-16 10:35 PM
  4. anischab's Avatar
    BackUp works very bad in the windows versions 8.1 and later. Works fine on 7 and Vista. Mac? Don't know.

    Some suggest to upgrade to latest Link versions.
    If you still have issues, I suggest to use the App FireChestBackUp or even better the paid version BackUpPro
    (check out the internet site or the forums for info, but it is the best way, in my experience)
    01-06-16 11:32 PM
  5. Justin Wall1's Avatar
    Thank you for the app suggestions. I think that will be my best choice. Thank you both for your help.

    Posted via CB10
    01-07-16 11:39 AM

Similar Threads

  1. My bad luck with BB Passports
    By ralphtech in forum BlackBerry Passport
    Replies: 8
    Last Post: 03-03-16, 01:36 PM
  2. AT&T Signal Randomly Dropping on Passport?
    By cluke2008 in forum BlackBerry Passport
    Replies: 13
    Last Post: 01-14-16, 05:34 PM
  3. How to downgrade android runtime on my bb passport SE?
    By nirvana MB in forum BlackBerry Passport
    Replies: 2
    Last Post: 01-05-16, 10:43 PM
  4. Blackberry passport badge
    By andysan1971 in forum BlackBerry Passport
    Replies: 3
    Last Post: 01-05-16, 06:54 PM
  5. Password Keeper backup issue (on Priv)
    By Brian Chapnick in forum BlackBerry Priv
    Replies: 5
    Last Post: 01-05-16, 06:26 PM