06-24-15 01:34 AM
123 123 ...
tools
  1. deboykie's Avatar
    Hi crackberry nation,

    Since day one I have this greasy spot on the back cover of my passport? I don't know what it is but it looks not normal. Does anybody know how I can get rid of it? And does any passport user has this same issue or am I the only one?

    Passport back cover spot-img-20141021-wa002.jpg
    Passport back cover spot-img-20141021-wa001.jpg
    Passport back cover spot-img-20141021-wa000.jpg

    Pictures are made with Z10.

    Posted via CB10
    10-21-14 06:55 AM
  2. diegonei's Avatar
    Is it a stain or a bulge? If just a stain, put a protective case on it, if an actual bulge, consider calling BlackBerry.

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805


    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)


    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805


    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)


    help@blackberry.com
    deboykie likes this.
    10-21-14 07:59 AM
  3. webdave's Avatar
    It is a common issue and was even mentioned in the Crackberry Passport review.
    southlander, Mansoor2 and deboykie like this.
    10-21-14 08:12 AM
  4. WWBlondieDo's Avatar
    It is a common issue and was even mentioned in the Crackberry Passport review.
    I think you're thinking of Bla1ze mentioning his thumb rubbing a little bit of the finish off - this looks totally different.

    OP, it looks like the phone was set in water (or grease/something liquid) and it stained/damaged the back cover. If it came like that, I'd take it back to the store and ask for an exchange. I'm assuming you didn't get it in the mail?

    Posted via CB10 on my VZW STL100-4 running 10.3.1.821/800 hybrid
    deboykie likes this.
    10-21-14 08:17 AM
  5. webdave's Avatar
    Hard to tell by the pics but it looks similar to the review pic. I've seen a number of threads talking about a blocky smudge near the logo on the back after using it for a while.

    http://crackberry.com/sites/crackber...sport_Spot.jpg
    deboykie likes this.
    10-21-14 08:27 AM
  6. fanisk's Avatar
    Yes, have the same from day 2.
    I think that has something to do with the adhesive used to glue the BlackBerry logo on the back .
    Is getting worst from the grease of the fingers when using the phone, however I clean daily with a soft textile and doesn't look very bad.

    Sent from my BlackBerry Passport
    Mansoor2 and deboykie like this.
    10-21-14 08:34 AM
  7. deboykie's Avatar
    I think you're thinking of Bla1ze mentioning his thumb rubbing a little bit of the finish off - this looks totally different.

    OP, it looks like the phone was set in water (or grease/something liquid) and it stained/damaged the back cover. If it came like that, I'd take it back to the store and ask for an exchange. I'm assuming you didn't get it in the mail?

    Posted via CB10 on my VZW STL100-4 running 10.3.1.821/800 hybrid
    Haha I got it in the mail but I'm not exchanging it .. I can't go a day without my passport :P

    Posted via CB10
    10-21-14 08:43 AM
  8. deboykie's Avatar
    So I'm not the only one .. I hope there will be a fix to get rid of it!

    Posted via CB10
    10-21-14 08:46 AM
  9. deboykie's Avatar
    Yes, have the same from day 2.
    I think that has something to do with the adhesive used to glue the BlackBerry logo on the back .
    Is getting worst from the grease of the fingers when using the phone, however I clean daily with a soft textile and doesn't look very bad.

    Sent from my BlackBerry Passport
    It doesn't look that bad .. But every time I see it, it's irritating me haha! I just don't like a greasy spot on my perfect phone haha!

    Posted via CB10
    10-21-14 08:49 AM
  10. IchigoMochi's Avatar
    In another thread a few people said that they were able to remove it by using a household cleaner; they didn't say which one though. If it wasn't already there when you purchased it, it's probably from the oil on your skin rubbing off.
    deboykie likes this.
    10-21-14 08:50 AM
  11. AnimalPak200's Avatar
    It's a manufacturing defect that is common with all Passports.

    You may not see it immediately, but just exhale slowly on the back (as if you were trying to clean your glasses), and the humidity will make it readily apparent.

    It was theorized to be either adhesive from a protective film placed on top of the BlackBerry symbol after manufacturing, or something to do with the thermal curing process involved with molding the BlackBerry symbol onto the back material.

    Hardly noticeable, especially with a hard shell on... lol

    Hopefully later batches no longer have this purely cosmetic issue.

    Posted via CB10
    deboykie likes this.
    10-21-14 08:51 AM
  12. Silverfern's Avatar
    I have had 4 passports already, all has it, so its a common issue. Stopped bothering me after I found out its not an isolated problem

    Posted via CB10 from BlackBerry Passport
    deboykie and bBOLD723 like this.
    10-21-14 09:20 AM
  13. mofokey's Avatar
    A little bit of soap made it go away for me.
    AnimalPak200 and deboykie like this.
    10-21-14 09:33 AM
  14. Tornado99's Avatar
    Wish Passport had the faux carbon fiber weave pattern like the z30 on the back.


    Flicked out via Zed30
    deboykie and Q10Bold like this.
    10-21-14 09:45 AM
  15. AnimalPak200's Avatar
    A little bit of soap made it go away for me.
    What type of soap?

    Posted via CB10
    10-21-14 10:06 AM
  16. irweezyy's Avatar
    Same issue here, covered it with a leather skin so it's no longer visible lol, downside is that you can't see the logo anymore.


    Passport back cover spot-img_20141017_141508.jpg

    Posted via CB10
    10-21-14 10:08 AM
  17. dejanh's Avatar
    It's a manufacturing defect that is common with all Passports.

    You may not see it immediately, but just exhale slowly on the back (as if you were trying to clean your glasses), and the humidity will make it readily apparent.

    It was theorized to be either adhesive from a protective film placed on top of the BlackBerry symbol after manufacturing, or something to do with the thermal curing process involved with molding the BlackBerry symbol onto the back material.

    Hardly noticeable, especially with a hard shell on... lol

    Hopefully later batches no longer have this purely cosmetic issue.

    Posted via CB10
    Insightful. This is exactly along the lines I was thinking as well. I too noticed that you can exhale slowly on the back and it will cause the "stain" to appear. I'm putting a full body skin on the phone anyway so it will keep this issue in factory state

    Posted via CB10
    10-21-14 10:20 AM
  18. dejanh's Avatar
    What type of soap?

    Posted via CB10
    I'd like to know this too.

    Posted via CB10
    10-21-14 10:21 AM
  19. byex's Avatar
    Had the same issue. That stain or whatever it was went away once I cleaned it with BlackBerry cloth. Came back within moments of handling the phone.

    I ended up returning that phone for other reasons. New phone I didn't take the protective back off and put it straight into a hard case.

    Posted via CB10
    deboykie likes this.
    10-21-14 10:24 AM
  20. Huy Huynh's Avatar
    Thanks.
    10-21-14 10:27 AM
  21. -Puck-'s Avatar
    I never noticed it since I put a CF wrap on it after a few days of use. Once this skin wears out or starts peeling I'll probably get a leather skin for it like that zagg one posted(where did you get it?)...except black of course .
    10-21-14 10:29 AM
  22. deboykie's Avatar
    In another thread a few people said that they were able to remove it by using a household cleaner; they didn't say which one though. If it wasn't already there when you purchased it, it's probably from the oil on your skin rubbing off.
    Oh wow thanks will look into that .. I need to know how to remove it haha!

    Posted via CB10
    10-21-14 10:39 AM
  23. deboykie's Avatar
    Wish Passport had the faux carbon fiber weave pattern like the z30 on the back.


    Flicked out via Zed30
    Yeah, that would be so beautiful!

    Posted via CB10
    10-21-14 10:42 AM
  24. deboykie's Avatar
    Same issue here, covered it with a leather skin so it's no longer visible lol, downside is that you can't see the logo anymore.


    Click image for larger version. 

Name:	IMG_20141017_141508.jpg 
Views:	3918 
Size:	67.6 KB 
ID:	308087

    Posted via CB10
    Where can you buy skins like that?

    Posted via CB10
    10-21-14 10:46 AM
  25. rider997's Avatar
    It's a manufacturing defect that is common with all Passports.

    You may not see it immediately, but just exhale slowly on the back (as if you were trying to clean your glasses), and the humidity will make it readily apparent.

    It was theorized to be either adhesive from a protective film placed on top of the BlackBerry symbol after manufacturing, or something to do with the thermal curing process involved with molding the BlackBerry symbol onto the back material.

    Hardly noticeable, especially with a hard shell on... lol

    Hopefully later batches no longer have this purely cosmetic issue.

    Posted via CB10
    Not ALL passports. I got mine the day after launch and it has no sign of any discoloration or contamination of any sort around the BlackBerry logo on the back.


    Posted via CB10
    Buddha Piece likes this.
    10-21-14 10:50 AM
123 123 ...

Similar Threads

  1. Thought an LG was the passport!!
    By d987654321 in forum BlackBerry Passport
    Replies: 4
    Last Post: 11-07-14, 08:18 AM
  2. Tough cases for the Passport ?!?
    By bencaley in forum BlackBerry Passport
    Replies: 1
    Last Post: 10-28-14, 05:27 PM
  3. Amazon.ca Passport now Available?
    By world traveler and former ceo in forum BlackBerry Passport
    Replies: 1
    Last Post: 10-21-14, 06:52 AM
  4. Instant for BlackBerry 10 gets updated with new features and Passport/Classic support
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 10-21-14, 06:22 AM
  5. Some questions about the passport..
    By BrandonQ10 in forum BlackBerry Passport
    Replies: 1
    Last Post: 10-21-14, 05:36 AM
LINK TO POST COPIED TO CLIPBOARD