1. Jes Rooney's Avatar
    Hi, I think my passport might be broken my passport kept saying the media card is removed then said it was inserted again so I decided to reset the phone. Once I did my phone doesn't work anymore I click on an app and it doesn't load also it says my media card was encrypted on another device which it was not. Can anyone help?
    10-23-17 10:02 PM
  2. conite's Avatar
    Can you read your card on another device or computer?

    You may need to use an OS autoloader to clean out the bugs. Use Ultimate Backup if you need to keep anything.

    Download autoloader, unzip, plug in phone, run autoloader.

    https://mega.nz/#!hMI1GS6C!-g77DzNbq...QLrlWk78FSXqxk
    10-23-17 10:04 PM
  3. Jes Rooney's Avatar
    I plug it into my pc and it says it cannot communicate with my device
    10-23-17 10:17 PM
  4. Jes Rooney's Avatar
    Also no apps open when I click on any app its just stays a black screen
    10-23-17 10:19 PM
  5. conite's Avatar
    I plug it into my pc and it says it cannot communicate with my device
    What says that?
    10-23-17 10:30 PM
  6. Jes Rooney's Avatar
    Blackberry link
    10-23-17 10:33 PM
  7. conite's Avatar
    Blackberry link
    Quit Link. Just run autoloader.
    10-23-17 10:43 PM
  8. Jes Rooney's Avatar
    Ok I will let you know how it goes
    10-23-17 10:44 PM
  9. Bauer Souley's Avatar
    Also no apps open when I click on any app its just stays a black screen
    Hi there
    I have the similar problem, my app won't open. When I restart they will open for few minutes and they stop again.
    I need help with this problem.
    Thanks
    10-24-17 05:51 AM
  10. conite's Avatar
    Hi there
    I have the similar problem, my app won't open. When I restart they will open for few minutes and they stop again.
    I need help with this problem.
    Thanks
    See post#2.
    10-24-17 06:06 AM

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