1. Voja Markovic's Avatar
    I got my pp se yesterday unboxed and installed the current update version after restart the phone went of during loading and a long red light followed by three short red light followed and continued for hours.
    Battery was fully charged. I also did the soft reset but same situation. I replaced the phone got a new one and now I am afraid to update/restart.
    Any help what to do?


    Posted via CB10
    10-11-16 03:26 AM
  2. Gajja's Avatar
    updates can sometimes involve long periods of blank screen. These can freak out new BB owners, but don't worry. if the internet connection isn't good it can take hours literally. just leave the device on it's charger and connected well to the internet. Just tough it out. avoid doing any kind of reset. It will get there in the end.
    10-11-16 04:56 AM
  3. Voja Markovic's Avatar
    Thank you

    Posted via CB10
    10-11-16 05:58 AM
  4. S1lv1o's Avatar
    And once it downloads as with most phones it takes a couple of days for things to "settle down", with the phone getting hot and the battery not lasting as long as it can; after that the phone should work very well, I've managed for the battery to last up to four days with light use.
    10-11-16 11:51 AM
  5. Voja Markovic's Avatar
    My problem is not the update download itself this goes pretty fast. The problem is the restart of the phone after the update!
    It restarts goes half the way and turns off. The soft reset start the phone I can use it for a minute or so and it goes off again. Red light blinks and thats the story so far.

    Posted via CB10
    10-11-16 01:09 PM
  6. keliew's Avatar
    Sounds like a hardware defect somewhere, either the ram, chipset or internal SD card...

    BlackBerry Passport via CB10
    10-12-16 01:36 PM
  7. Voja Markovic's Avatar
    Solved the problem like Dirty Harry...lol
    Replacement with a big. 45 now the new unit runs to my full satisfaction.
    I also ordered a second unit as I am impressed how good it is.
    Thanks for your suggestions

    Posted via CB10
    10-13-16 01:22 PM

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