1. TheGraduate's Avatar
    Anyone else w this issue?? The screen locked up at "Finalizing device setup" after successful OTA download, my reload attempt on BlackBerry Link also results in same outcome...

    *
    12-04-16 02:45 AM
  2. Niallac's Avatar
    Not unheard of with major OTA upgrades. Best to use Link.

    Posted via CB10
    12-04-16 03:00 AM
  3. Blackerthanblack's Avatar
    Can't you throw an autoloader at it?

    Posted via CB10
    12-04-16 03:11 AM
  4. TheGraduate's Avatar
    Maybe... both the device ota and BlackBerry Link result with the same issue... I don't see how the autoloader can work when the ota fails. Of course the process has also wiped my device which can't even boot back to factory settings. This long anticipated update has basically killed my Passport.
    maclancer likes this.
    12-04-16 06:14 AM
  5. Blackerthanblack's Avatar
    Well sometimes over the air updates may result in bricked devices. It's not unheard of... the autoloader wipes your device during install and any eventual corrupted sections of the original OS are replaced. If link fails and the ota crippled the phone, what have you got to lose?


    Posted via CB10
    12-04-16 11:10 AM
  6. brookie229's Avatar
    I highly doubt that your Passport is permanently bricked. Virtually ANY screwup can be remedied with an autoloader.
    12-04-16 02:18 PM
  7. DetritalGeo's Avatar
    Is the 10.3.3 dev OS autoloader worth a shot? Then update from there?



    Posted via CB10
    12-04-16 02:53 PM
  8. thurask's Avatar
    Is the 10.3.3 dev OS autoloader worth a shot? Then update from there?



    Posted via CB10
    Might as well try 2049 loader first.
    12-04-16 03:02 PM
  9. shorski's Avatar
    Is the 10.3.3 dev OS autoloader worth a shot? Then update from there?



    Posted via CB10
    Don't use the Dev OS!!!
    RoseBud68 and andy957 like this.
    12-04-16 03:03 PM
  10. DetritalGeo's Avatar
    Don't use the Dev OS!!!
    Yes, but they could update to full Vernon from there. Only worth a shot if full autoloader fails.

    Posted via CB10
    12-04-16 06:20 PM
  11. thurask's Avatar
    Yes, but they could update to full Vernon from there. Only worth a shot if full autoloader fails.

    Posted via CB10
    Or they're stuck on the Dev OS.
    12-04-16 07:10 PM
  12. CB-BB-BBM's Avatar
    Maybe... both the device ota and BlackBerry Link result with the same issue... I don't see how the autoloader can work when the ota fails. Of course the process has also wiped my device which can't even boot back to factory settings. This long anticipated update has basically killed my Passport.
    Just use an auto loader from Thurask's site, it will give you your device back, but you will need to load back a lot of your stuff.
    and it will be better than the ota anyways.
    12-05-16 03:18 PM
  13. anon(9169048)'s Avatar
    Still without 2 vital email addresses since the update. Tried everything including security wipes, factory refreshes and autoloaders. I've even tried inputting the SMTP settings manually according to info supplied to me by Outlook; nothing. It keeps saying my provider is not recognised for both addresses. They were perfectly recognisable before the update and had been for years.
    12-05-16 08:24 PM
  14. ra2600's Avatar
    Happened to me with passport se
    12-05-16 11:37 PM
  15. anon(9169048)'s Avatar
    I kept switching it on and off until I got the BB10-0015 error flash and then hooked it up to Link and let it do its job. All seems to have worked rather well and now I have both my emails back, although I had to input them manually.
    12-07-16 07:28 AM
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