1. amntk_7yati's Avatar
    Guys,

    Need your Help.

    My phone is a Blackberry Passport and it is running the newest OS 10.3.3.2136. Now when i record a video using my passprt camera and then trying to play the recorded video, I don't get the sound or voice in the video unless i plug a headset while recording, I did all the tests on BBVE and all works. When I play any video or soundclip, the voice is perfect and no any issue. Only when I record a video by my camera i don't get the sound. I should plug the headset everytime I want to record a video to get the sound?

    Please assist.

    Thanks
    12-16-16 10:58 AM
  2. Bla1ze's Avatar
    Do you get sound on voice calls?
    12-16-16 02:28 PM
  3. amntk_7yati's Avatar
    Do you get sound on voice calls?
    Yes I get the sound everywhere excepts when I play my recorded video from my passport camera

    Posted via CB10
    12-16-16 02:49 PM
  4. Bla1ze's Avatar
    Yes I get the sound everywhere excepts when I play my recorded video from my passport camera

    Posted via CB10
    That's super weird. Is the audio not being recorded at all? Check the files on something else and see.
    12-16-16 04:41 PM
  5. Zeratul57's Avatar
    Npf here.

    Sent from one of my SE Passports using BB10 superior software.
    12-16-16 05:13 PM
  6. Abdofernandez's Avatar
    That's very weird, same happened to me since the 10.3.3 update, please HELP
    12-16-16 09:24 PM
  7. YesAndNo's Avatar
    Uninstall any third party media player and do a soft reset of your phone.

    Posted via CB10
    12-18-16 12:32 PM
  8. CP_D's Avatar
    I'm having the same issue. I undated a to 10.3.3 a few days after Christmas as I was back in my home country where I could actually get the update. Now, all recorded videos have no audio. BBVE test shows everything working fine and voice notes are as clear as usual. Only no audio on recorded videos.
    I'm guessing we folks with this issue are stuck with it this way since Mr. Chen and Co. don't even have their own forum for customers to voice their issues.

    PassportSQW100-1/10.3.3.2205
    02-15-18 02:01 AM
  9. Mojarch's Avatar
    My passport SE is on 1.3.3.3057 and just recorded a video last night and everything was right.

    So I guess it is some compatibility issues with other apps or hardware issue!
    First try to hard reset phone if that didn't help go for factory reset and or reinstalling whole os.

    Posted via CB10
    02-18-18 02:18 AM

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