1. mr_vpw's Avatar
    My BlackBerry Passport appears to have developed a really annoying issue. Specifically that it won't ring when I get an incoming call.

    It doesn't matter what profile, or ringtone, it just won't ring. When you pick one from the list, you hear it, so there is volume etc.

    Other alerts all work.

    But the BlackBerry just won't ring. Ever.

    Connect to the car, and the car knows I'm getting a call and thus rings. The phone shows I'm getting a call, it's just noiseless.

    Has anyone ever seen this on a BlackBerry Passport or on BBOS10?

    (I've obviously checked volume and so on)

    Posted via CB10
    09-09-15 03:08 PM
  2. RoseBud68's Avatar
    Have you try a hard reset?
    09-09-15 07:48 PM
  3. leticeberry's Avatar
    Hi there. Did you ever find a solution? I'm having the same problem and can't figure it out. Help would be appreciated. Thank you.

    Posted via CB10
    05-08-16 09:00 AM
  4. mr_vpw's Avatar
    Yes I did actually.

    I had to set the ringtone to something else.

    Then reboot the phone.

    Then receive a call.

    Then put it back.

    I haven't had any further issue since.

    Posted via the CrackBerry App for Android
    05-08-16 02:42 PM
  5. leticeberry's Avatar
    Thanks for your reply. Unfortunately, this did not work for me. I also tried downloading a Ringtone app but that didn't work either. It just stopped working yesterday. I did not download any leaks and my phone says I have the latest update. Does anyone have any other suggestions? Thanks.

    Posted via CB10
    05-08-16 03:23 PM
  6. mr_vpw's Avatar
    Have you tried creating a whole new ringing profile?

    Posted via the CrackBerry App for Android
    05-10-16 02:49 AM

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