1. thetytimes's Avatar
    Hi all,

    First time poster and just bought my first BlackBerry device.

    I did search for an answer without any luck.

    I just bought a new Passport from amazon.de. Upon turning on I was prompted to update to 10.3.1. However, now I can't update to 10.3.2.

    It is an unlocked new device. Are there any particular reasons why it would not be updating?

    Any help would be appreciated.

    Cheers
    06-29-15 11:57 PM
  2. PauloPImenta's Avatar
    Still waiting for update. It depends on your mobile carrier.

    Posted via CB10
    06-30-15 12:06 AM
  3. guygardner73's Avatar
    We're all waiting. If you live in the US or Canada, you'd have had the update the rest of us have to wait. Or you could search the forums for an autoloader.

    PassportSQW100-1/10.3.1.2576 O2 UK
    06-30-15 12:09 AM
  4. vennivettivecci's Avatar
    Turn your phone off, take out the sim card. Turn phone back on, turn wifi on, then search for the update again. That usually works for me


    BBM: 2BE320B5 CHANNEL: C00121E43
    06-30-15 12:13 AM
  5. thetytimes's Avatar
    Thanks for the replies people.

    Looks like I may need to be patient.
    06-30-15 12:32 AM
  6. Oiram Asojonih's Avatar
    Turn your phone off, take out the sim card. Turn phone back on, turn wifi on, then search for the update again. That usually works for me


    BBM: 2BE320B5 CHANNEL: C00121E43
    Received my new passport yesterday, it was on 10.3.1 (AT&T), once I got everything set up I did this ^ and the update was there. Now running 10.3.2

    Posted via CB10
    nrussouw likes this.
    06-30-15 08:36 AM
  7. quigley0's Avatar
    Received my new passport yesterday, it was on 10.3.1 (AT&T), once I got everything set up I did this ^ and the update was there. Now running 10.3.2

    Posted via CB10
    I am on tmobile in the US. I did this today, and left it for 30min, and kept hitting check update. Still no update. It's a bit frustrating. I would have thought that updates would come from blackberry for an unlocked phone?

    Posted via CB10
    06-30-15 04:32 PM
  8. scorepion's Avatar
    Use sachesi and update with ease

    Posted via CB10
    ProjectBrett likes this.
    06-30-15 05:23 PM
  9. mmarksx19's Avatar
    Which version from Sachesi? 10.3.2.680?
    07-01-15 02:18 AM
  10. scorepion's Avatar
    Which version from Sachesi? 10.3.2.680?
    I updated mine with 10.3.2.544 (OS 10.3.2.840), don't remember which carrier I choose though

    Posted via CB10
    07-01-15 06:23 PM
  11. anon9347040's Avatar
    Seeing that the Passport is new, you can also try a wipe. A lot of times during the initial setup following the wipe, the phone will pull down new updates.

    Posted via CB10
    07-01-15 10:50 PM
  12. jlinc's Avatar
    Fastest way with an unlocked device is usually to turn it off, remove sim card, turn it on and check for updates using wifi. With the sim card in you may have to wait on the carrier.

    Posted via CB10
    07-02-15 12:55 AM

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