1. dbslider's Avatar
    My brand new passport doesn't charge past 53%. It will charge on wall plug in until it reaches 53% then it just shows its not charging any more. When I plug it into computer it keeps saying it's charging but doesn't go past 53%. Anyone know how to fix this?

    Posted via Z30
    04-03-15 07:06 PM
  2. Al moon's Avatar
    how long have you had it maybe reload the software if it keeps up send it back
    04-03-15 07:12 PM
  3. dbslider's Avatar
    First time trying to charge it.

    Posted via Z30
    04-03-15 08:09 PM
  4. Al moon's Avatar
    use bblink if the problem persists and reload the software and try again if it doesnt work
    04-03-15 08:24 PM
  5. Hulk123's Avatar
    I had the same problem. Stuck at 86% and got a bit hot.
    Just restart your phone...

    Posted via the CrackBerry App
    04-03-15 09:02 PM
  6. shawnreum's Avatar
    Kill the battery completely, until the phone shuts off by its self. Then charge it back up fully with out un plugging it.
    Sometimes things get hung up and the software doesn't recognize what the hardware is actually at.
    Like the battery maybe 100% in reality. But the software is recognizing that as 56%
    So by teaching it what 0% is then allowing it to count up from there sometimes fixes that issue.

    Posted via CB10
    04-03-15 11:45 PM
  7. Dave Bourque's Avatar
    Yea drain and plug. Shouldn't need to do it more than once.

    Posted via CB10
    04-03-15 11:50 PM
  8. bobshine's Avatar
    Hold on... you say you are charging it in the computer?

    You can't use the USB port of the computer to charge it...

    Posted via CB10
    04-03-15 11:52 PM
  9. Pdinos3's Avatar
    Hold on... you say you are charging it in the computer?

    You can't use the USB port of the computer to charge it...

    Posted via CB10
    Yes you can.

    Via CB10 Rockin PassportSQW100-1/10.3.2.281
    04-03-15 11:53 PM
  10. bliebs77's Avatar
    You can, it just doesn't charge as fast.

    Posted via CB10
    04-04-15 12:27 AM
  11. DueNorthBB's Avatar
    Check the device manager and see what is taking up the battery/cpu resources.

    If it is system/standby eating up the power, check if you have Amazon's Kindle app (if so, delete it). Do a reboot and then start charging. Basically it is draining FASTER then it is being charged.

    I hope this helps.
    04-04-15 12:36 AM
  12. bobshine's Avatar
    You can, it just doesn't charge as fast.

    Posted via CB10
    Well it depends. If the device is consuming most of the energy, then it could be discharging instead of charging. Happens often with IPhones and iPads cause they draw a lot of energy.



    Posted via CB10
    04-04-15 01:01 AM
  13. dbslider's Avatar
    K I found one of my wall plug ins that will work. The other 2 randomly quit working and also won't charge my z30 either now. Really wierd. Including the brand new wall charger out of the box from my passport. But I will try the battery drain thing


    Posted via CB10
    04-04-15 08:18 AM
  14. xueyaotianxia's Avatar
    Send it back to the seller and swap for a new one...

    Mia san mia!
    04-04-15 12:11 PM

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