04-06-16 04:20 AM
48 12
tools
  1. T.W.G's Avatar
    Hi,

    I'm using the Passport since a few days and I'm so far happy with it.
    But there's a big BUT: The reception quality seems to be worse than that of other BlackBerrys and phones!

    Where my xperia Z ultra or my Z10 shows LTE/4G the passport is already on EDGE :-(
    Same location and carrier!

    Is my device defective or do you have the same experiences?
    11-16-14 03:46 PM
  2. coopersloat's Avatar
    My Passport works better than any of my previous BlackBerries, hands down. I have gotten compliments on how well my voice sounds on phone calls.
    11-16-14 03:49 PM
  3. T.W.G's Avatar
    My Passport works better than any of my previous BlackBerries, hands down. I have gotten compliments on how well my voice sounds on phone calls.
    Thanks, but I don't refer to voice/call quality, only the mobile network reception strength!
    11-16-14 03:52 PM
  4. step07's Avatar
    I can't even pick up a single 3G signal, having to send my device back tomorrow morning because it'll only lock on to 4G...
    Re-installed the os and everything I even taken to installing a leak it's a real shame :/ such a good device too

    Posted via CB10
    11-16-14 03:54 PM
  5. Sequester#WN's Avatar
    For me it's about the same signal strength than the Z30 and both phones are better than my Note 3. Might depend on the region you are living in. I am in Germany on Vodafone.

    Posted via CB10
    11-16-14 03:55 PM
  6. Thalakar's Avatar
    Sounds subjective I don't notice it at all


    Posted via CB10
    11-16-14 04:15 PM
  7. CherokeeMarty's Avatar
    My signal strength is noticeably better than my Z10, and much better than my HTC 8X running WP8. I'm on T-Mobile.
    11-17-14 03:51 PM
  8. bhrgvr's Avatar
    I don't own the passport so don't know about it. But I can honestly say is that at my apartment the network was so patchy that I almost thought it was the phone problem. so I decided to swap my simcard with a friend and immediately noticed that the problem was with my sim card. Went in for a new one and now no more dropped calls, better signal reception, faster download.

    Suggest a sim card replacement. Mine was over 5 years old.

    Z10STL100-1/10.3.1.1151

    Posted via CB10
    bold007 likes this.
    11-17-14 03:59 PM
  9. fabio1's Avatar
    Better than my Q5, same as my Q10, not as good as my Z30

    Posted via CrackBerry App
    11-17-14 04:06 PM
  10. fanisk's Avatar
    Same or better than my Z30!

    Sent from my BlackBerry Passport
    11-17-14 04:30 PM
  11. T.W.G's Avatar
    Tested it again. Simcard is new. Reception is worse than my z10 and my xperia Ultra. Where both devices show 3g with strong reception (4 bars) the Passport only shows Edge with good reception. :-(

    Is it defective?
    11-18-14 02:07 AM
  12. gnirkatto's Avatar
    Better than my Q5, same as my Q10, not as good as my Z30

    Posted via CrackBerry App
    I made exactly the same observation.

    Posted via CB10
    ilcasalino likes this.
    11-18-14 02:21 AM
  13. marzfreerider's Avatar
    Even a new SIM card can be a dud, if possible go to your provider and ask them if they can give you a new card to see if it helps. I find my Passport to have the best reception I've ever had from a cellphone.

    Posted via CB10
    11-18-14 02:27 AM
  14. cb64800's Avatar
    My signal strength is better than my previous iPhone 5s
    11-18-14 02:30 AM
  15. jvictor77's Avatar
    Can't really tell. The cell tower is only half a kilometre away from home so I always have five bars on all my phones! Away from home I can't say it is any better or worse than the other blackberries I have had.

    Posted via Passport - The Beast!
    11-18-14 02:36 AM
  16. piquepoc's Avatar
    The reception of my passport is better than all other Android phone that i try. In my office th signal is low but it still get 4g.

    Posted via CB10
    11-18-14 03:00 AM
  17. jigm's Avatar
    Not as good as my Z30, equivalent to wife's 5s.

    Posted via CB10
    11-18-14 03:17 AM
  18. keepingsane101's Avatar
    Do you have casing on your phone? Try ruling out 1 by 1. Are you using official or leaked OS(check radio file). Sim card maybe? Could be some settings on your phone (maybe the carrier store rep can help you?) Or the case you have maybe blocking the antenna? Hope it helps.
    P.S. Maybe you have 'lead hands' like I do.LOL. Sometimes I find that when I'm holding my Q10, the signal strength drops, but that's just me.

    Posted via CB10
    11-18-14 03:18 AM
  19. T.W.G's Avatar
    The Passport reception quality is worse than other devices!<br />
    Where my xperia Z Ultra or z10 are showing 3G with four bars the Passport only shows Edge!<br />
    But:<br />
    I switched the mobile network settings to &quot;3G only&quot; and suddenly the Passport
    shows 3G instead of Edge on the same location. So it might be a software related problem - but this is only speculation.<br/>
    Official firmware!
    cliffc79 likes this.
    11-19-14 05:46 AM
  20. world traveler and former ceo's Avatar
    Even a new SIM card can be a dud, if possible go to your provider and ask them if they can give you a new card to see if it helps. I find my Passport to have the best reception I've ever had from a cellphone.

    Posted via CB10
    +1 mine is the best ever!

    Posted via CB10
    11-19-14 06:12 AM
  21. rolojr1's Avatar
    You only had it a few days. I experienced something similar in the beginning. However, after a week or two I wiped the device and the issues were gone it seemed to have adjusted and I'm seeing LTE almost always. I was afraid that there was something wrong since my Z30 performed excellent out of the box without issue. I've noticed exceptional performance on my Passport and it works in areas where my Z30 would drop out. I'm in NJ using Tmobile. Passport is awesome.

    Posted via CB10
    Last edited by rolojr1; 01-14-15 at 03:05 AM.
    11-19-14 06:13 AM
  22. Arth Patel's Avatar
    I noticed it too but a week or 2 later it solved everything out and I also noticed that the problem came back with upgrading to leak 10.3.1 so decided to go back to default and wait for proper update from carrier


    Posted via the most amazing Sq device that people call a Passport
    11-19-14 06:23 AM
  23. tompkins1's Avatar
    My Passport cell reception is definitely poorer than previous Q10. Phone quality seems alright for the most part but I miss far too many calls cuz of poor cell service! Rogers have had me change some network settings but that didn't seem to fix things either. Replacing sim card is next step. I am doubtful but hopeful that will be the fix.
    I am getting very frustrated with all the software issues that don't work properly on this damn thing!

    Posted via CB10
    ilcasalino likes this.
    11-19-14 08:45 AM
  24. aha's Avatar
    On the contrary my Passport has the best reception over all the other phones I owned or compared to, including my Z30 which is the the second best of them all.

    Posted via CB10 with PassportSQW100-1/10.3.1.1151
    11-19-14 08:59 AM
  25. rcab's Avatar
    My Passport has a stronger signal than my Z10 had. I am on AT&T and my home never has LTE. I find that the signal strength is much better, I can be in my basement and get 3 to 5 bars when on the Z10 I only got 1 to 3 bars. My city is on the edge of the LTE signal so I don't always see LTE
    11-19-14 11:26 AM
48 12

Similar Threads

  1. Why isn't my mobile turning on and why is the LED blinking?
    By Salva7orres in forum BlackBerry Z30
    Replies: 15
    Last Post: 11-29-14, 05:13 AM
  2. Running on OS 10.3.0.908 any idea of official OS update in india.
    By hussain17 in forum BlackBerry Passport
    Replies: 3
    Last Post: 11-17-14, 12:53 AM
  3. Guys...Blackout Passport is Possible
    By deadcowboy in forum BlackBerry Passport
    Replies: 15
    Last Post: 11-16-14, 11:25 PM
  4. WTS: Bold 9900/9930 Battery and Hardshell Case
    By jrsva2008 in forum The Marketplace - Buy, Sell & Trade
    Replies: 1
    Last Post: 11-16-14, 03:31 PM
  5. BlackBerry Passport original stock ringtones
    By First777 in forum BlackBerry Passport
    Replies: 0
    Last Post: 11-16-14, 02:53 PM
LINK TO POST COPIED TO CLIPBOARD