1. CrackBerry Question's Avatar
    Hi there, my passport just turned off in my trouser pocket. When I try to power on just solid red l.e.d light comes on but screen stays black. I've tried holding the power button for 20 secs and the volume up and down buttons but no response. Can anyone help?
    06-01-15 04:48 PM
  2. oscar01mx's Avatar
    I had the exact same problem, passport turned off in my pocket, and refused to turn on, I had to reload the OS through BlackBerry Link, I tried several times because the computer recognized the phone and then it got disconnected, after several tries Link recognized the phone and give me the option to restore the OS.
    06-01-15 05:45 PM
  3. Nick Spagnolo's Avatar
    Restore OS

    Z10
    06-01-15 05:48 PM

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