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It sounds as if the Z30 might actually be the more solid of the two devices, if that is a consideration.
Personally I always get cases. But then again, a lifting screen might not be prevented with a case. Unless one were to get an Otterbox Defender which covers the whole of the device.
Posted from my gorgeous, pristine white BEAST of a Note 4.10-27-14 01:19 PMLike 0 - But this issue was not apparent when you first got the device. So over time, it is possible that the tape will give. Additionally you might have found a place where there might be a certain amount of warping, as you described.
It sounds as if the Z30 might actually be the more solid of the two devices, if that is a consideration.
Personally I always get cases. But then again, a lifting screen might not be prevented with a case. Unless one were to get an Otterbox Defender which covers the whole of the device.
Posted from my gorgeous, pristine white BEAST of a Note 4.
Posted via CB1010-27-14 01:24 PMLike 0 -
Still fancy the Passport though. I'd say if you have 9grand lying around, go for the Passport, it's a pretty epic device.
Z10STL1_10.3.0.141810-27-14 02:34 PMLike 0 -
On a totally different note, I just received an RMA shipping label from Shop BlackBerry but I neither have an RMA in process nor any information what is going on. Seriously, how messy can these guys get?
Now I have to phone them tonight to see what is this in relation to and whether after all of this struggle and mess they have in fact issued an advance replacement to me. *facepalm*
Posted via CB1010-27-14 03:24 PMLike 0 -
- Digital River is horrible. But, at least there is a 30 day money back guarantee.
OP, It was madness to try to fix it yourself. Why risk more damage when you could have simply returned the device and gotten your money back? Did the OP truly rule out a misshapen frame as a cause? If so, the screen will pop up again. You bent it another way thinking you've fixed it? Better hope you did a good job or else it the screen will separate someplace else.
11 pages over this with all the usual suspects coming out of the woodwork. It is not worth a few bucks saved on a coupon.
I'm waiting for the next thread in which the OP has some other problem and BlackBerry won't then take it back. Will it be BlackBerry's fault that you disassembled your phone?
All products built by man have some number of manufacturing defects. This is true whatever the manufacturer. This is why everyone from Apple to Samsung offer warranties. The usual suspects can hide their heads in the sand all they want but this is true.
This is BlackBerry's first try at selling a new device directly to consumers. They have done a horrible job of it. They are aware of the problem and we can all hope it gets fixed in the near future.
Personally, I agree with the sentiment that Amazon should handle all sales. Digital River is not up to the job.
Posted via CB1010-27-14 04:18 PMLike 0 - I have no clue. They never issued me an RMA or so much as hinted they would. All I received is a resounding no. By the looks of it it's related to just the Shop BlackBerry device but I really don't know at all.
I can definitely say I'm not sending anything back to them until I receive something otherwise I may be left without the device all together and the money in their bank lol.
Posted via CB10Aahleksh likes this.10-27-14 05:20 PMLike 1 - Digital River is horrible. But, at least there is a 30 day money back guarantee.
OP, It was madness to try to fix it yourself. Why risk more damage when you could have simply returned the device and gotten your money back? Did the OP truly rule out a misshapen frame as a cause? If so, the screen will pop up again. You bent it another way thinking you've fixed it? Better hope you did a good job or else it the screen will separate someplace else.
11 pages over this with all the usual suspects coming out of the woodwork. It is not worth a few bucks saved on a coupon.
I'm waiting for the next thread in which the OP has some other problem and BlackBerry won't then take it back. Will it be BlackBerry's fault that you disassembled your phone?
All products built by man have some number of manufacturing defects. This is true whatever the manufacturer. This is why everyone from Apple to Samsung offer warranties. The usual suspects can hide their heads in the sand all they want but this is true.
This is BlackBerry's first try at selling a new device directly to consumers. They have done a horrible job of it. They are aware of the problem and we can all hope it gets fixed in the near future.
Personally, I agree with the sentiment that Amazon should handle all sales. Digital River is not up to the job.
Posted via CB10
I do generally agree with what you've said and I don't recommend the average person to do what I did. For starters, you have to have the right tools and parts. If you don't you'll make things worse instead of better.
Posted via CB1010-27-14 05:30 PMLike 0 - This is one phone, one instance. Not saying there aren't others but having dealt with the public for more years than I want to admit, I know there are two sides to most stories.
I'm with others above - you received an opportunity to send it back and have this admittedly pita situation resolved. Time to do that and give those who may be trying to help you out, somewhat of a chance.
With all due respect.
Posted via CB1010-27-14 07:18 PMLike 0 - This is one phone, one instance. Not saying there aren't others but having dealt with the public for more years than I want to admit, I know there are two sides to most stories.
I'm with others above - you received an opportunity to send it back and have this admittedly pita situation resolved. Time to do that and give those who may be trying to help you out, somewhat of a chance.
With all due respect.
Posted via CB10
Anyway, once I sort out what this mystery FedEx label is for and why I'll update the thread.
Posted via CB1010-27-14 07:25 PMLike 3 - Yes have read all of it.
Which is why I think you'd be better served, and get your issue resolved sooner, if as much effort was spent to resolve it directly with the seller as has been spent in posting all of this.
I'm not trying to provoke; I'm just saying there is usually a reasonable resolution available from a company who sells you something.
Posted via CB1010-27-14 07:33 PMLike 0 - That is certainly correct as far as the law of England goes. In simple terms your contractual rights are where you pay your money (privity of contract) subject to terms of business and any *additional* rights given or offered by a manufacturer, they can't remove statutory rights but they can offer more. If a buyer finds a failure which is covered only by warranty (e.g. a failure after some extended time) the written terms of the warranty as accepted during the sale/purchase apply. For goods found defective when supplied (e.g. very early failure or DOA) then consumer laws would also apply if the item is substantially not fit for purpose, and the buyer's rights in this case are entirely against the seller.
That may not be the case in other worldwide jurisdictions, and I'm not even sure if it is mirrored in Scottish law.
Posted via CB10 on Z1010-27-14 07:37 PMLike 0 - Just got off the phone with Digital River. Finally we're getting somewhere. I spoke to a gentleman named James, a supervisor/manager from the Philippines support team for DR. He was extremely pleasant and very helpful actually. He has indicated that they cannot do a replacement as such or an advance replacement, however, he has offered instead to honor the original device pricing and shipping, whenever the new device comes back in stock. I was also issued a prepaid label for the affected device that is valid for just over 30 days. That should be sufficient time for me to be able to order a new device, or so I hope at least. I'm going to wait things out until I have a new order coming before I send anything back.
***NOTE THAT THIS HAS NOTHING TO DO WITH THE DEVICE WITH THE SEPARATING SCREEN. THAT DEVICE HAS BEEN FIXED BY ME SINCE BLACKBERRY WOULD NOT WARRANTY IT***
Just a friendly public advisoryLast edited by dejanh; 10-28-14 at 12:42 AM.
10-28-14 12:29 AMLike 2 - Yes have read all of it.
Which is why I think you'd be better served, and get your issue resolved sooner, if as much effort was spent to resolve it directly with the seller as has been spent in posting all of this.
I'm not trying to provoke; I'm just saying there is usually a reasonable resolution available from a company who sells you something.
Posted via CB10
OP, if I was rich know that I would send you a new phone but I am just a poor graduate student :/ I'm really sorry that this happened to you.10-28-14 05:24 AMLike 4 - I have followed this thread and even suggested a thing or two, the real take away here is BlackBerry does not do direct warranty work. They rely on the distribution channels. I think that can probably be said for all vendors (remember Apple is its own Distro channel). But I bet dollars to doughnuts that if you bought your Passport in the BlackBerry shop in Dubia it would have been replaced vs Telus.
Now that's consumer side, what about enterprise consumers? I'd be interested to hear what the difference is with the warranty.
From a laptop perspective (actually all type hardware), I have RMA'd plenty of different vendor hardware, in some cases the company wants it shipped to a depot for repair, others I get onsite work. Really depends on the level of warranty, only time I have seen a replacement device is when there isn't parts to repair something still under warranty.10-28-14 02:13 PMLike 0 -
Bla1ze may be able to answer this, but I was told one of the larger hospitals in Halifax had a BlackBerry guy on staff to deal with the phones issued to the staff.10-28-14 02:19 PMLike 0 - I hope people do realize the amazing length of posts by the OP. The screen may be lose, but the keyboard sure thing does its job well!
Dejo, care
Posted via CB1010-28-14 02:37 PMLike 0 - A client of ours, going by an acronym GRG, has a dedicated BlackBerry channel and they have any BlackBerry phone replaced in under 24hrs
Posted via CB1010-28-14 02:39 PMLike 0 -
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- 10-28-14 06:25 PMLike 2
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My Passport screen is splitting
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