Hi There
I have Passport and I had been always using a password with password built with characters.
I had a small issue with the sim card as it was not coming out and therefire I had to unscrew the upper screws to be able to push it out.
after this, I turned my phone on after replacing the sim card and now the password screen does not take the keyboard.
I tried to reset the phone couple of times and still password can't be entered. only valid to write is the virtual keyboard.
I am stuck at 5 trials and even BB didn't ask me to write BlackBerry at 5th trial...
looking for some guidance here please as I am traveling soon and I have serious data on the phone that i need to pull out.
sorry. Could something have come loose when you unscrewed it?
The SIM card can be tricky. I can't remember if it is like the SD card where you push it in for it to pop out.... A pair of tweezers probably would have worked as well.
Any change when you take the SIM card out again?