1. ahmadel's Avatar
    So I picked up a used Passport this morning and wanted to restore it to it's factory default settings via Blackberry Link. Now, when I start the phone I first see the words "Blackberry" followed by file icon and spinning progress circle which does not go away.

    When I hit the "Reload" button inside Blackberry link I'm prompted to hold down the power button on the phone for 10 seconds until it turns off. Doing so restarts the phone and brings me right back to the icon and spinning progress circle.

    I have no idea what to do at this point. Any thoughts or suggestions?
    anon(870071) likes this.
    01-27-15 11:01 PM
  2. Uzi's Avatar
    I think it's doing security wipe, wait until finish normally 1 hour

    PassportSQW100-1/10.3.1.2072
    01-27-15 11:05 PM
  3. rebroker2009's Avatar
    Can you just try using the loader.exe directly while your passport is connected to a pc? Without link open though



    Blackberry Passport running 10.3.1.1151
    01-27-15 11:05 PM
  4. ahmadel's Avatar
    You're right it was doing the security wipe. It took about an hour. The reload was successful but the phone is still in this endless reboot loop that won't stop.
    01-28-15 03:20 PM

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