1. CrackBerry Question's Avatar
    This is a major design flaw -or- I just can't seem to find the way to fix it.

    The passport 'knows' when you are holding it..however- at 799.00 I want it in a case. Currently using a leather case for passport by Stilgut.

    So here's the rub, in the case it cannot feel my hand and screen goes off. Sometimes after 20 seconds sometimes after 5 mins. Just random auto-off of the screen. even though I have screen timeout set for the maximum allowed - 5 mins.

    I am constantly have to take it out of the case to use it. Seem silly to have such a feature in a phone.. does anyone else have this problem, any ideas how to fix or a number I can call to speak with someone at BB?

    Thanks in advance!!
    01-19-16 09:11 PM
  2. Lusitano17's Avatar
    Do you have Hold to wake enabled in advanced interaction?

    Where is your battery saving mode set? It may be disabling advanced interaction

    Have you tested your gyroscope and position sensors with BBVE?

    The stilgut looks like a thick case so I'm not surprised that the hold to wake feature may not be activated....wouldnt really call that a design flaw.

    Posted via CB10
    01-19-16 09:51 PM

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