1. bamabris's Avatar

    I have not been able to sync my BB passport for a few months with Link. Now this week it is dropping contacts. I will try and text someone and they are not in contacts or maybe their cell number is gone. I can put it back in and pick up on our texts as if nothing happened, but why is this happening. I understand you can sync the phone to windows 10 by adding Outlook to the passport, but I have been reluctant and slightly intimidated by the instructions I have googled. Seeking some advice. I am anxious to own a keyone and it may just be time!
    09-12-17 09:00 AM
  2. Dunt Dunt Dunt's Avatar
    It's time.....

    As for the Contacts, are they local are tied to an account? Does that account sync to anything that might be deleting them?

    I'd suggest doing backups with an app.... like Ultimate Backup or Backup Pro. Then reinstall the OS (or do a wipe and hope it works).
    09-12-17 10:28 AM
  3. bamabris's Avatar
    The accounts are all mine and not tied to anything.
    09-12-17 06:23 PM

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