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Did you check that it's not randomly switching to speaker under Audio Settings? Just a thought
Run BBVE and test the headphone jack!
I got this issue two times since I got the Passport last January... but a hard reset fixed it...
Posted via my awesome BlackBerry Passport
This usually happens when you set your profile to 'silent'. Other than that, it maybe a 'glitch' with your current OS version. If symptoms persist, don't go to your nearest doctor but try to reinstall the OS instead...
Posted via CB10
I have the same issue. Mines been going on for months now. I've done all the resets and re installs many times.
I finally said enough with it, called BlackBerry support, and now I'm working with them to pin point the cause of the problem.
Will keep you updated if a solution is found.
Otherwise it looks like a warranty may be on its way.
Posted via CB10
Same here, it wasn't until 10.3.1 that I had the issue.
Posted via CB10
Didn't think of that.
My phones always on silent or vibrate only when it happens.
I'll try a low volume profile and get back with you guys.
Posted via CB10
Happened to me, hard reset didn't fix it so I had to autoload a fresh OS and it fixed it right away!
Posted from my Canadian PassportSQW100-1/10.3.2.2204
You need scoobyyy doooo to hunt down ur headphone jackass ghost
Posted via my awesome Passport
Autoload fresh OS? Does that void warranty?
Or are you referring to the reload or factory reset through link?
I've done both options in link and still hasn't fixed the issue.
Posted via CB10
Well the profile has nothing to do with my issue.
Posted via CB10