1. gazimoinultareq's Avatar
    My Blackberry Passport is not recognising my password !
    I don't know how to access my device !
    What can I do now ?
    Any kind suggestions please ?
    03-21-15 03:55 PM
  2. zuher's Avatar
    Hold the up and down volume down together till the unit does a hard reset, then try it again.
    03-21-15 03:59 PM
  3. Al moon's Avatar
    Keep trying

    Posted via CB10
    03-21-15 03:59 PM
  4. jskerutis's Avatar
    What will happen is after your 10th time your device will wipe and if you do not have a back up you will have to start over from new.
    03-21-15 04:06 PM
  5. redshiftquasars's Avatar
    If your passport is BES managed then your BES Admin can unlock for you. If you need help with this or your BES Admin needs help I'm available.

    Posted via CB10
    03-21-15 04:47 PM
  6. danp2000's Avatar
    If you have BlackBerry Protect I've heard you can login to Protect on the web & change your device password.

    Not Confirmed.

    Working WIDE T-Mobile  вιaсĸвεггч Passport Autoloaded 10.3.1.2267 Sachesi Update to 10.3.1.2582
    03-21-15 05:14 PM

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