1. goncal's Avatar

    We have just purchased a brand new Passport for my wife.

    The phone will not receive calls and will display a No Voice Service notification.

    Data seems to work but in locations where signal is low, even if 4-5 bars are displayed the BB icon is not there and no data goes through.

    The phone successfully updated to the latest OS when we received it 3 days ago and it seemed to work back then. It would occasionally lose the voice service but today we have not got any service at all.

    Switching from 4G/3G/2G to 3G/2G etc etc has all been tried. Rebooting, flight mod on and off, etc. To no avail.

    Any help will be greatly appreciated!

    Thank you

    12-19-14 05:58 AM
  2. MobileMadness002's Avatar
    If you 2 have the same device, put her SIM in your device and yours in hers. See if the issue persists with her device giving no service. If it does, and even if it does not, return the SIMs back to the correct devices and return her device if it still gives no service using both SIM cards. If the No Service message follws the SIM card, contact carrier or head off to a carrier store to get SIM replaced.
    12-19-14 06:10 AM

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