12-12-14 03:49 PM
27 12
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  1. molonlabe2a's Avatar
    Yesterday afternoon my Passport would would completely shut off for absolutely no reason while left untouched with screen facing up. Then this morning it started a reboot/restart on its own. This has happened a handful of times. What is causing this? Please help. Thanks!
    teddyk2011 and jrodriguez397 like this.
    10-02-14 07:33 AM
  2. howarmat's Avatar
    sounds defective. i would exchange it asap
    molonlabe2a likes this.
    10-02-14 07:39 AM
  3. Warlack's Avatar
    Definitely a defective unit. I would exchange it ASAP as suggested by thunderbuck

    PassportSQW100-1/10.3.0.1052 and z30
    molonlabe2a likes this.
    10-02-14 07:42 AM
  4. wincyUt's Avatar
    Replace it!! and it is as simple as that.
    10-02-14 08:13 AM
  5. Stomps01's Avatar
    Mine did a reboot while I was in BBM. Just once though...

    Posted via CB10
    10-02-14 08:47 AM
  6. molonlabe2a's Avatar
    Mine did a reboot while I was in BBM. Just once though...

    Posted via CB10
    You may want to consider replacing your Passport as well. Better safe than sorry.
    10-02-14 09:11 AM
  7. Cobrajett's Avatar
    Mine just randomly rebooted to. Sitting at my desk in front of my computer, phone off to the left. Caught something out of the corner of my eye. Blackberry on the screen of Passport. No apparent reason, and only a couple of apps loaded, otherwise stock.

    Hmmmmmmm?
    10-05-14 07:52 PM
  8. sailpgd's Avatar
    My Q10 on 10.3.0.1154 will occasionally reboot. BlackBerry can't seem to kick this problem. It has popped up on a few different OSs since 10.0.

    Posted via CB10
    10-05-14 11:44 PM
  9. The Big Picture's Avatar
    Random reboots were common with removable battery blackberry 10 phones I'm surprised that it's still a problem on non removable battery phones.

    Posted via CB10
    10-06-14 12:35 AM
  10. Q10Bold's Avatar
    Oh, thats why they put a non replaceable battery-right?
    No more random reboots they say.....

    Posted via CB10
    10-06-14 12:38 AM
  11. Gearheadaddy's Avatar
    Yesterday afternoon my Passport would would completely shut off for absolutely no reason while left untouched with screen facing up. Then this morning it started a reboot/restart on its own. This has happened a handful of times. What is causing this? Please help. Thanks!
    Try a security wipe and start fresh....still rebooting, replace handset.

    Crackberry Genius on Verizon 10.3.1.632
    fanisk likes this.
    10-06-14 12:41 AM
  12. AZN's Avatar
    Mine has rebooted once on its own. I have a lot of Android apps downloaded too.

    via CB10 PassportSQW100-1/10.3.0.1052
    10-06-14 01:08 AM
  13. anon(870071)'s Avatar
    Not sure but I haven't the issues described here but I'm with Rogers Wireless and during setup there was a carrier pushed minor update.

    Posted via Passport OS 10.3.0.738
    10-06-14 07:06 AM
  14. Chavez78's Avatar
    **** not again. I had that problem with Z10 and Q10. I haven't had the passport reboot yet. I hope this issue doesn't continue.

    Posted via CB10
    10-06-14 08:14 AM
  15. ummie4's Avatar
    This sounds exactly what happened to the early z10s. Everyone was insisting that it was hardware related. It turned out to be software related. Specifically the OS version Verizon was using. It happened to mine at first then after an update it stopped happening.
    10-06-14 10:05 AM
  16. cajualaddict's Avatar
    Happened to me once on the first day. Hasn't happened since so no buggy for me. Loving my passport and getting used to the keyboard now
    10-06-14 10:21 AM
  17. imz's Avatar
    This sounds exactly what happened to the early z10s. Everyone was insisting that it was hardware related. It turned out to be software related.
    Still hapens to my Z10 sometimes.
    10-06-14 10:24 AM
  18. robsteve's Avatar
    Who is your carrier. Wasn't a lot of the Z10 rebooting because of a program tripping the sanity monitor? The OS will reboot itself if the OS becomes unreponsive.

    Posted via CB10
    10-06-14 10:29 AM
  19. deltact's Avatar
    Still hapens to my Z10 sometimes.
    Still happens to my Z10. The software "fix" only increased the interval from a few times a day to once every week, if not once every few days. This makes me slightly reluctant to pass on my Z10 to the wife when the Passport arrives.

    This thread makes me nervous, but I think this time if I get a couple of reboots within the first 30 days, I'm asking for an exchange.

    Posted via CB10 on Z10
    10-06-14 10:30 AM
  20. imz's Avatar
    Still happens to my Z10. The software "fix" only increased the interval from a few times a day to once every week, if not once every few days. This makes me slightly reluctant to pass on my Z10 to the wife when the Passport arrives.
    Agreed, they've reduced the reboot occurences but by no means is it completely fixed

    Was also going to hand down the phone and get the Passport but theres enough ridicule for using Blackberry, I don't need to offer any more ammunition by giving a device (which for me is slowing down) and randomly reboots.
    10-06-14 10:34 AM
  21. surgeon1919's Avatar
    I don't have any such issues with my Q10 or Z10. Once I get my Passport I'll keep an eye out for it.

    Posted via CB10
    10-06-14 10:44 AM
  22. bobshine's Avatar
    While your passport is still new (that you don't have much stuff on it)... start with a security wipe. don't restore from backup

    If the problem still persist, then return it

    Posted via CB10
    robsteve likes this.
    10-06-14 10:50 AM
  23. jstarett's Avatar
    My phone started rebooting and now it will not come back up...it is completely dead. Plugged it into the computer and my computer can't find it... plugged it into the charger and no blinking light will come up.... its screwed!
    12-03-14 05:33 PM
  24. chris1h's Avatar
    Mine has done this twice now as well, only had it a month. I have NO additional apps on it, running most current proper OS, and it did it once in call, and once while just swiping the screen...has to be software related, not hardware I am thinking...but may have to contact Blackberry?
    Yes, battery was about 80% or so each time as well. it reboots and everything is fine, but still concerned...???
    12-12-14 03:17 PM
  25. whatsever's Avatar
    DOA

    Posted via CB10
    12-12-14 03:21 PM
27 12

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