03-19-16 04:49 PM
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  1. CrackBerry Question's Avatar
    CrackBerry Question
    Hy , i'm a blackberry passport user .
    i have security wipe my blackberry passport since 1 day ago the loading process is stuck on 96'/. So what should i do ?
    So plz let me know soon.
    Thanking you
    03-18-16 08:09 AM
  2. anon(9208252)'s Avatar
    anon(9208252)
    It can take a long time, but might be stuck. do a hard reset by holding the volume up and down in together until you see the BB logo, it will start the process of wiping over and hopefully finish for you.
    03-18-16 12:03 PM
  3. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Some have had this happen.... sometimes it will finishes if you do a hard reset, sometimes it's just best to give up and reload the OS with an Autoloader.
    03-18-16 12:24 PM
  4. StoicEngineer's Avatar
    StoicEngineer
    OK, not a Passport, but I got to 99% on my Q10 wipe after a week! TWICE!

    Finally, I simply unplugged, got the error message, and loaded the OS via a computer and BlackBerry Link.

    NOTE, I understand that terminating the wipe too early can be bad, real bad. Please research that danger on CrackBerry Forums first.

    Good luck.

    Posted via CB10
    03-18-16 01:15 PM
  5. anon(9208252)'s Avatar
    anon(9208252)
    Pretty hard to brick a BB10 device.
    03-18-16 01:19 PM
  6. danp2000's Avatar
    danp2000
    Originally Posted by SLFF
    Pretty hard to brick a BB10 device.
    This is True.

    Whenever I feel the need to wipe my phone I follow the procedure below.

    Turn Off All Radios
    Backup using Link
    Backup using other tools to SD Card
    Remove SD Card
    Use Target Autoloader
    Login
    Turn Off All Radios
    Wipe
    Use Target Autoloader Again
    Recover Data

    Using the above procedure I've never had a Wipe get stuck. Been using BB10 devices since the Z10 was released.

    T-Mobile  вιaсĸвεггч� Passport � Autoloaded 10.3.1.2582: Sachesi to 10.3.1.2744 to 10.3.2.680 to 798 to 2204 to 2339 to 2639 to 2789 to 2813 to 2878-2814 Hybrid
    StoicEngineer and Plazmic Flame like this.
    03-18-16 03:26 PM
  7. BerrySoul's Avatar
    BerrySoul
    Shut the phone off. Connect tp PC . Use BlackBerry link software. Turn on phone and reload the software using the BB link softw.

      
    03-19-16 02:22 AM
  8. FR33MAN's Avatar
    FR33MAN
    I tried a restart once, relaunching the wipe and did in less than 15 minutes


    Posted via CB10
    03-19-16 07:54 AM
  9. theservant's Avatar
    theservant
    Originally Posted by BerrySoul
    Shut the phone off. Connect tp PC . Use BlackBerry link software. Turn on phone and reload the software using the BB link softw.

      
    +1

    Had same issue when performing a security wipe on a Passport Silver Edition, tried multiple attempts - restarting the phone, using the volume keys.

    In the end, the solution was to connect phone to PC and link to BlackBerry Link - this resolved the issue within 5 minutes.

    Posted via CB10
    03-19-16 04:49 PM
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