1. Nabaie's Avatar
    i didn't remember the password and try many times and now my Black Berry Passport is locked and don't turn on , appear this message:
    www.bberror.com/bb10-0015 .

    I saved the dates on SD Card, but it' s impossible to open it on my pc (like Photo, video,....)

    How can i do?
    Thanks, Ben
    05-09-17 05:37 AM
  2. Dunt Dunt Dunt's Avatar
    1) You will need to reload the OS using an Autoloader.
    2) You will need to remember your BBID password or reset it from the online BBID portal. You will need access to the email used to setup the BBID. Or your phone is a brick.
    3) If the data was encrypted on your SD Card... it's gone, unless you have backed it up otherwise. If it wasn't encrypted, you should be able to see all the file using a PC.
    05-09-17 07:16 AM
  3. NB-BB's Avatar
    HO ripristinato dal portale BBID onLine il password BB I'D, ora come devo fare per ricaricare il sistema operativo (dove trovo il caricatore automatico) ?
    05-17-17 10:24 AM
  4. NB-BB's Avatar
    BB ID is ok with new password, and now how can I do?
    Thanks, Ben
    05-19-17 02:14 AM
  5. NB-BB's Avatar
    BB ID is ok with new password, and now how can I do?
    Thanks, Ben
    05-19-17 02:50 AM
  6. NB-BB's Avatar
    Is it possible that's no way to restart up my Blackberry Passport blocked with this error?
    Can somebody help me?
    Thanks, Ben
    06-04-17 04:31 PM
  7. NB-BB's Avatar
    I used autoloader and it blocked with error Ax 0000002 error.
    How I can do?
    Thanks, Ben
    06-04-17 04:32 PM

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